Job description

PURPOSE: Resp & Qualifications PURPOSE: CareFirst is undertaking a digital transformation which requires enterprise agility paired with the retooling of our technology stack to enable speed to value and expand our reach. CareFirst is seeking a highly skilled Data and Analytics Sr. Agile Program Manager to join our dynamic organization dedicated to delivering innovative Data and Analytics products for key stakeholders. In this role, you will collaborate with technical agile teams and business stakeholders to achieve business outcomes and deliver complex, multi-faceted solutions. Your responsibilities will include navigating priorities, managing complex stakeholder expectations, driving execution, and identifying opportunities for continuous improvement. This position plays a crucial role in supporting Data and Analytics as it transitions to Agile at Scale, requiring a collaborative and growth-oriented mindset to effectively manage risks, dependencies, and outcomes. Join us at CareFirst and be a part of a forward-thinking team that is committed to the delivery customer value within a culture of trust and innovation. ESSENTIAL FUNCTIONS: • Manage complex initiatives that extend across organizational boundaries, supporting continuous improvement by identifying opportunities and implementing enhancements to maximize outcomes and growth. • Coordinate with internal and external stakeholders to launch, maintain, and enhance complex solutions. Drive outcomes by fostering a collaborative culture and managing relationships with key stakeholders to identify the underlying business impact of initiatives. • Collaborate with Product Management and business stakeholders to provide direction to Agile and stakeholder teams, facilitating the development of PI Objectives and ensuring alignment with Data and Analytics OKRs and Program Increment execution. • Use agile methodologies and tools to drive the identification and management of risks, dependencies, and milestones, helping to drive PI Planning and execution by collaborating Agile teams and key business stakeholders. • Keep business stakeholders informed of progress toward outcomes and milestones. • Help teams and ARTs in improving predictability, productivity, quality, and flow. Support and guide efforts to bring transparency across the organization and to stakeholders. • Define and manage service level agreements (SLAs) to ensure data products meet performance and availability expectations. • Stay current with industry trends to identify characteristics of high performing teams and organizations, helping to improve business agility within the Data & Analytics organization. • Implement change control processes to manage updates, enhancements, and changes to data products. • Assist in the development of business solutions to further drive value realization. • Support the solution and data product portfolio and delivery execution model. SUPERVISORY RESPONSIBILITY: Leads a team utilizing a matrix management system. QUALIFICATIONS: Experience: 10 years experience in a program operation role with 3 years in program management capacity. 8 years project management or program management experience in an Agile at Scale environment. Proven success in leading large scale Agile transformation. Preferred Qualifications: • Master's Degree. • Project Management Professional Certification (PMP). • Scaled Agile Framework (SAFe) certifications. • Experience coaching leaders, teams, and Scrum Masters in Lean-Agile practices and mindsets. • Experience using Jira Align and Jira. Education Level: Bachelor's Degree in Business Management or related field OR in lieu of a Bachelor's degree, an additional 4 years of relevant work experience is required in addition to the required work experience. Licenses/Certifications: • Certified Project Management Professional (PMP)-PMI - Preferred Additional Scaled Agile Framework Certifications Including: • SAFe Release Train Engineer • SAFe Lean Portfolio Management • SAFe Agilist • SAFe Product Owner/Product Manager • SAFe Scrum Master • SAFe DevOps Practitioner Knowledge, Skills And Abilities (KSAs) • Ability to synthesize large complex data and analysis into clear, concise, executive level presentations that allow for rapid grasp of business problem or opportunity and understanding of feasible solutions. • Effective understanding of how functions integrate within the division and the strategic concept behind the corporate goals. • Ability to translate business needs as it relates to technology, systems, and vendor platforms. • Ability to identify and shepherd strategic opportunities that have a significant impact on the organization. • Ability to establish working relationships and influence/persuade across all levels of leadership including C-Suite. • Knowledge and discipline of Process Improvement. • Use of Microsoft Applications. • Must be able to meet established deadlines and handle multiple customer service demands from internal and external customers, within set expectations for service excellence. Must be able to effectively communicate and provide positive customer service to every internal and external customer, including customers who may be demanding or otherwise challenging. Salary Range: $104,400 - $207,350 Travel Requirements Estimate Amount: Less than 5% Salary Range Disclaimer The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the work is being performed. This compensation range is specific and considers factors such as (but not limited to) the scope and responsibilites of the position, the candidate's work experience, education/training, internal peer equity, and market and business consideration. It is not typical for an individual to be hired at the top of the range, as compensation decisions depend on each case's facts and circumstances, including but not limited to experience, internal equity, and location. In addition to your compensation, CareFirst offers a comprehensive benefits package, various incentive programs/plans, and 401k contribution programs/plans (all benefits/incentives are subject to eligibility requirements). Department Data Architecture Equal Employment Opportunity CareFirst BlueCross BlueShield is an Equal Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Where To Apply Please visit our website to apply: www.carefirst.com/careers Federal Disc/Physical Demand Note: The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes him/her ineligible to perform work directly or indirectly on Federal health care programs. PHYSICAL DEMANDS: The associate is primarily seated while performing the duties of the position. Occasional walking or standing is required. The hands are regularly used to write, type, key and handle or feel small controls and objects. The associate must frequently talk and hear. Weights up to 25 pounds are occasionally lifted. Sponsorship in US Must be eligible to work in the U.S. without Sponsorship

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