Information Technology Desktop Support
Role: AdministratorCompany: eJAmerica
Job description
• 2 positions available (Whiteglobe/VIP) • Monday-Friday standard business hours • HQ Office • WhiteGlove Support/ VIP Users The Deskside support member should have strong technical knowledge and hands–on experience in the following technologies: • ITIL & Ticketing System Familiarity • Microsoft Client OS (Win10, 11) • Basic network configuration and troubleshooting (static IP, DHCP, DNS) • Microsoft 365 Support • Print and File share services • Hardware Break-fix/Replacement • Patch Management • Application installation and troubleshooting • Imaging & Device Provisioning Detailed Job Description • Over 5 years of hands-on experience in desktop support and end-user computing. • Skilled in Microsoft Windows OS (Windows 10/11) administration, deployment, and troubleshooting. • Proficient in Microsoft 365 support (Outlook, Teams, OneDrive, SharePoint, Office apps). • Strong experience with endpoint security tools like Defender for Endpoint, CrowdStrike, BitLocker, and secure boot. • Experienced in using tools like SCCM, Intune, Workspace ONE, and ManageEngine for system management and remote support. • End-to-end knowledge of desktop/laptop lifecycle – from build and deployment to maintenance and decommissioning. • Provide support for hardware (PCs, printers, scanners, smartphones) and software issues, including VPN troubleshooting. • Comfortable with remote support tools such as RDP, TeamViewer, AnyDesk, and enterprise solutions. • Capable of documenting solutions and creating user-friendly knowledge base articles. • Work collaboratively with IT teams to maintain a stable and efficient desktop environment. • Experienced in working in a global delivery model with strong communication, analytical, and time management skills. • Proactive, detail-oriented, and passionate about improving end-user experience through reliable IT support. Desirable (not mandatory): Relevant technical & process certifications: • ITIL V4 Foundations • MD-102: Endpoint Administrator • Microsoft 365 Certified: Fundamentals - MS-900
Requirements
• The Deskside support member should have strong technical knowledge and hands–on experience in the following technologies:
• ITIL & Ticketing System Familiarity
• Microsoft Client OS (Win10, 11)
• Basic network configuration and troubleshooting (static IP, DHCP, DNS)
• Microsoft 365 Support
• Imaging & Device Provisioning
• Over 5 years of hands-on experience in desktop support and end-user computing
• Skilled in Microsoft Windows OS (Windows 10/11) administration, deployment, and troubleshooting
• Proficient in Microsoft 365 support (Outlook, Teams, OneDrive, SharePoint, Office apps)
• Strong experience with endpoint security tools like Defender for Endpoint, CrowdStrike, BitLocker, and secure boot
• Experienced in using tools like SCCM, Intune, Workspace ONE, and ManageEngine for system management and remote support
• Experienced in working in a global delivery model with strong communication, analytical, and time management skills
• Proactive, detail-oriented, and passionate about improving end-user experience through reliable IT support
• ITIL V4 Foundations
• MD-102: Endpoint Administrator
• Microsoft 365 Certified: Fundamentals - MS-900
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Job Type
Fulltime role
Skills required
No particular skills mentioned.
Location
Jacksonville, Florida
Salary
$40,000 - $50,000
Date Posted
June 18, 2025
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eJAmerica
eJAmerica is seeking an Information Technology Desktop Support professional in Jacksonville, Florida, to provide WhiteGlove support for VIP users. The role requires strong technical skills in desktop support, Microsoft 365, and endpoint security.
