Job description

Join us as a D365 Customer Engagement Functional Architect and play a pivotal role in shaping value-driven solutions for our clients! In this exciting position, you'll engage closely with clients to understand their unique needs and translate them into robust D365 CE solutions. Collaborating with cross-functional teams, you'll help manage stakeholder expectations and drive projects from concept to completion. Together, we make a difference. Key Responsibilities: • Design and develop comprehensive solution plans and technical blueprints. • Gain deep insights into client contexts to maximize presales value for them and Avanade. • Work alongside internal teams to create business solutions tailored for D365 CE. • Utilize storytelling techniques to effectively communicate solution visions to clients and team members. • Apply your expertise in specific offerings or industries to enhance solution strategies. • Conduct client workshops and requirements discovery sessions to gather insights. • Assess client business needs and align them with Avanade's differentiators. • Evaluate solution fit against client requirements for optimal responses. • Collaborate with other Avanade practices to define the best solutions for our clients. • Create and deliver innovative demonstrations of Avanade offerings, including D365 for Customer Engagement and related software, featuring relevant ISV solutions. • Support the development of business value assessments and business cases. • Deliver high-quality presentations and written materials. Qualifications: • Proven expertise in D365 CE Functional Architecture. • Strong skills in Customer Value Proposition Development. • Exceptional Stakeholder Management and Negotiation skills. • Demonstrated consulting and client engagement abilities. • Strategic thinker with thought leadership capabilities. • Excellent verbal and written communication skills. • Adept at conveying complex solution/technical information clearly to diverse audiences. • Proficient in active listening to understand client pain points and desired solutions. • Ability to deliver engaging, persuasive presentations that employ effective storytelling. • Background in technical delivery with a strong grasp of methodologies. • Expertise in analyzing client business processes to identify functional and non-functional requirements. • Skilled in transferring functional requirements to development and testing team members. • Solid understanding of D365 CE solutions and related Microsoft technologies, including Power Platform and Microsoft Azure. About You: • Consultative and collaborative relationship builder. • Resilient, adaptable, and flexible. • Intellectually curious and passionate about technology. • Compelling storyteller and engaging content creator. • Effective in relating to internal and external customers. • Strong problem-solving orientation. We strive to foster an inclusive and diverse culture where every employee feels a sense of belonging. At Avanade, we celebrate diversity and provide equal employment opportunities, ensuring no one is discriminated against based on race, color, gender, religion, national origin, disability, veteran status, age, marital status, sexual orientation, genetic information, gender identity, or any other protected status defined by law.

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