Job description

Our client is looking for a Consultant in Rio Rancho, NM 87124. Our client is a multibillion-dollar company that provides end-to-end managed services, technology, and consulting to enable the digital workplace for small to enterprise businesses. Join their team to be part of delivering individualized experiences to a diverse range of clients in a collaborative and productive workplace environment. Job Title: Consultant Location: 1600 Rio Rancho Blvd SE, Rio Rancho, NM 87124 Duration: 2 months Type: CONTRACT-TO-HIRE Required Skills & Experience • Level of experience as a former supervisor or Lead capacity. • Excellent leadership skills. • Able to interact with professionalism and with all levels of Leadership. • Ability to train, multitask, and supervise others in a respectful and positive manner; demonstrate all other aspects of leadership qualities. • Able to develop a good rapport and working relationship with the Client. • Able to process new information and learn very quickly. • Able to work independently and as an engaged team member. • 5+ years of technical experience. • Lead or previous supervisory experience • Able to lift up to 35 lbs. solo. • May be required to walk/sit/stand/crawl/kneel for extended periods. • Excellent customer service skills and excellent written/verbal communication skills. • Knowledge of the Microsoft suite (Outlook, Excel, and Word primarily), Windows 8, and Windows 10. • Technical certifications are a plus, especially the A+ certification. What You Will Be Doing Daily Responsibilities • Providing lead support for OR ITSC and backfill support for the PCLD lead. • Providing backfill support for the ITSC team, assisting with ITSC tasks during high volume periods hands-on. • Acting as a co-point of contact with the site supervisor and Client manager. • Serving as the point of contact for process escalations, advanced troubleshooting, and other day-to-day issues from ITSC techs. • Attending leadership meetings with the Client and the company. • Leading weekly team meeting and presenting, and/or taking notes. • Updating Scrumban dashboards and ensuring the team complies with Scrumban initiatives and efforts. • Performing monthly inventories and regular spot checks of ITSC stockrooms. • Assist, along with other Leads, in monitoring workload to ensure the team is properly staffed. • Assist with hands-on training of new hires. • Ensuring required trainings are completed in a timely manner and updating the training tracker. • Sending recognition to team members when they exceed their performance expectations. • Providing coaching to team members and/or escalating to RM when performance needs improvement.

Requirements