Job description

Summary Our client is a leading IT Solutions Company (MSP – Managed Services Provider) located in Spokane, WA and they are in need of a IT Support Engineer / Level III Technician, who is proficient in networking. A qualified candidate would have both proven experience with technology and outstanding personal communication skills. You should enjoy building solutions that leverage technology to meet a client’s business needs. Duties & Responsibilities • Work with sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management. • Deploying and managing Windows Servers and Active Directory • Designing Local Area Networks • Implementing and monitoring network security • Optimizing and maintaining network software and hardware • Building and deploying file servers and cloud computing solutions • Configuring and deploying VOIP solutions • Performing network infrastructure troubleshooting • Manage Microsoft Exchange Server • Telephone solutions • Monitors alert systems and take appropriate action as per guidelines. • Ability to use various messages in an event log to affect repairs. • Receive escalated service requests requiring an enhanced response. • New User On-boarding Qualifications & Requirements • Minimum of 4 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory • Three years of experience in a client-facing environment such as sales engineering • Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology • Possesses strong organizational and time-management skills • Experience writing proposals for and implementation of technical solutions to fulfill business needs • Results-oriented, self-motivated, energetic, professional, reliable, and a team player • Strong understanding of technology and business productivity systems • Experience with RMM (remote monitoring and management) • Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills • Sales training experience is a plus • MUST have worked in an MSP environment is a major plus. Ideal Qualifications (not required) • CompTIA Net+ and/or CompTIA Security+ • MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert) • CCNA or CCIE-Cisco certifications a real plus Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training. Employment Type: Full time Location: Spokane, WA

Requirements