Job description

We are seeking an experienced IT Operations Analyst to support enterprise infrastructure and cloud services. This role will focus on Microsoft Azure, Office 365, and general IT operations support across a large-scale environment. Ideal candidates will have strong technical troubleshooting skills, experience with cloud platforms, and the ability to work in a fast-paced, team-oriented setting. Key Responsibilities: • Provide operational support for Microsoft Azure and Office 365 platforms • Monitor system performance, availability, and capacity using enterprise tools • Manage user access, permissions, and configurations in cloud environments • Respond to and resolve Level 2–3 support tickets related to IT infrastructure • Support patching, security updates, and system maintenance tasks • Coordinate incident resolution and root cause analysis • Document procedures, troubleshooting steps, and system configurations Required Qualifications: • 3–5+ years of experience in IT operations, systems support, or cloud administration • Strong hands-on experience with Azure and Microsoft 365 • Familiarity with Windows Server environments and network fundamentals • Excellent problem-solving and communication skills • Proficient with ITSM/ticketing systems and monitoring tools • Bilingual in English and Spanish (required) Preferred Qualifications: • Microsoft certifications such as Azure Administrator Associate (AZ-104) • Experience with Splunk, Tenable, or Cisco Meraki is a plus Schedule: Hybrid (3 days onsite, 2 days remote) | Monday–Friday, standard business hours Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services. Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Requirements