Job description

Title: Microsoft 365 Support Specialist w/Sharepoint & Migration Expertise Location: Concord,NH(Remote) Duration: 14 months contract Note: • Either Webcam or In Person • Respond to this question with a link to your candidate's LinkedIn Profile. • Remote candidates must be located within the contingent US and must be able to work on the State of NH's Eastern Time Zone business hours. The candidate must be able to participate in web/video meetings as needed while remote. Please confirm you have discussed these requirements with the candidate and they accept the requirements Responsibilities: Develops work methods and procedures with agency partners using M365 tools, including Teams, OneDrive, SharePoint Online, Forms, Power Platform concepts, and other M365 functions. Works with agency partners to analyze, identify and document business problems, needs, and requirements. Recommends and documents detailed specifications and standards for SharePoint Online solutions to meet State agencies' business initiatives/problems. Provides oversight and assistance to agency partners and/or project members on the content development and implementation of internal SharePoint Online sites and/or Teams functionality (while adhering to established compliance and governance standards/policies) with forms, web parts, and related application/cloud technologies. Supports continuous improvement of operational, compliance, and governance standards through agency partner process analysis, and by developing and documenting procedures, projects and future operations, and participates in SharePoint/M365-related agency projects as a subject matter expert and/or as needed. Schedules, conducts, and/or participates in staff development by educating endusers and technical support staff on all M365 tools. Coordinates and/or conducts enterprise-wide training as needed. Educates users as needed on established compliance and governance standards/policies. Plans and leads M365 data migrations to SharePoint Online and Microsoft Teams destinations, working closely with agencies to ensure smooth transitions from source to destination. Collaborates with stakeholders to understand business requirements and develop migration strategies that adhere to SharePoint best practices and library limitations. Advises on site configuration standards, including library metadata setup and the use of global or site-specific Term Stores, as applicable. Maintains awareness of the Microsoft 365 Roadmap of emerging features within the Government Community Cloud. Provides guidance on new and enhanced SharePoint Online proposed solutions to support conducting user needs assessments, maintaining compliance with existing standards and providing agencies with guidance on needed operational resources to document and operate solutions. Provides support in user/technical community with development planning and the change request process. Responds to special needs/problem situations as required on a priority basis. SPECIAL QUALIFICATIONS: Proficient understanding of the Microsoft 365 Modern Workplace platform and its collaboration/integration tools/solutions, especially Teams, OneDrive, SharePoint Sourcewell - US https://vms.vectorvms.com/Print/PrintReq.aspx?printID=748100 3 of 6 10/17/2024, 2:58 PM Online, and Power Platform. Ability to write clear and structured technical documents; assist with change management and technological adoption; explain M365 products and services from a non-technical/solution perspective; and work with strategic, technical, and agency partners to ensure compliance, governance, processes, and support is user-friendly and easily understood by both technical and non-technical business partners. Ability to work effectively within a team as well as independently. Command a solid understanding of PMI and Agile project management praxes and the ability to conduct business analysis with agency partners to identify business needs/problems prior to 'jumping' into the solutioning realm. RECOMMENDED WORK TRAITS: Ability to evaluate present systems, organize data and develop new solutions and procedures based on user input, system constraints, and prioritized responses. Ability to communicate effectively with various department and division representatives. Ability to reduce problems to basic details. Ability to establish and maintain effective working relationships with customers, superiors, associates and with representatives from other state departments. Ensure technical knowledge and understanding on Microsoft products is kept up to date and relevant. Required Skills: • Specialized experience supporting M365 online including TEAMS, SharePoint, OneDrive, Power Platform, & new technical introductions into the platform. • Experience with M365 migration tools and coordination and execution of migrations. The state currently uses ShareGate as one of its migration tools. • Experience designing, developing, and delivering enterprise and group solutions within the M365 platform • Experience working with users to gather requirements and provide consultative guidance on best practices and solutions in an M365 online environment • Experience with the development of web-based design and interfaces, and detailed SharePoint development understanding • Experience developing workflows within the M365 online environment inclusive of SharePoint • Excellent knowledge of hosted environments, offerings and best practices • Solid foundational knowledge of Microsoft SharePoint native tools and site setups. • Microsoft Certification (MCSE/MCSD) • Experience in a similar government environment is preferred • EXCEPTIONAL communication skills are required as this is a heavy agency/user-facing role.

Requirements