Job description

Description Mountain West Windows and Doors is an industry leader dedicated to improving the lives of our customers and team members. We offer training, growth opportunities, and a fun, fast-paced work environment where you can thrive as part of a supportive team. We provide competitive pay, excellent benefits, bonuses, 401(k) retirement plan, and profit sharing. With our positive culture and strong family spirit, we’re passionate about what we do and creating a great place to work. SUMMARY: This position is responsible for selling in-home residential windows and door replacements. It involves a seven-step in-home selling process: product demonstrations, project evaluation, measuring, project estimating, closing the sale, following the job through the system, and collecting the payment after the installation. Responsible for managing all practices and procedures designed to increase sales, enhance profitability, and develop delighted customers. The expectation is to generate repeat, referral, and new customers through strategic canvassing and outside-the-box methodologies. The keys to success include effectively managing and resolving customer objections, being a self-starter focused on maximizing uncapped earning potential, and closing sales through value. Principal DUTIES AND RESPONSIBILITIES include the following, but are not limited to: • Responsible for all field activity relating to customer relations, product sales, collections, and customer satisfaction for the replacement segment. • Pursues leads, gives product demonstrations at the home and in the Showroom, discusses product options with the customer, and takes on-site measurements. • Responsible for creating self-generated leads through canvassing. • Ensures quotes and orders are accurate and follow company sales processes. • Completes all required paperwork to ensure all necessary information is present, allowing the Project Coordinator and Installer to complete the project efficiently. • Complies with company policies on pricing, product offering, installation, credit, and collections. • Follow up with prospects on time to inform them of business changes, such as product offerings, pricing, or assembly options. • Must be computer literate and use electronic software (Salesforce and MS Office, etc.) to track, quote, sell, and order products. • Follows up with all customers to ensure the project meets or exceeds customer expectations. • Coordinates and communicates with the Project Coordinator to ensure accurate understanding and timely resolution of customer issues. • Participates in various departmental and interdepartmental meetings or training as required. Qualifications We seek individuals with previous canvassing experience, although it is not required. Candidates should possess strong time-management and organizational skills, especially in adapting to changing schedules, and be able to work effectively through the Salesforce CRM. A minimum commitment of 40 hours per week is required, with 20 hours during prime selling time (4-8 pm). Practical communication skills are essential; a high school diploma or equivalent is preferred. The role demands the physical ability to work on your feet for extended periods, a valid driver’s license, and reliable transportation. Time management skills are crucial for success in this position. Education And/or Experience A High School Diploma and 2-4 years of successful in-home selling experience are preferred. Customer service or general business experience would also apply to this role. Prior knowledge of general construction applications, terminology, and/or windows and doors applications or components is desirable. Computer Skills Proficiency with Microsoft® Office Suite applications and ability to navigate web-based applications. Will be expected to develop proficiency in proprietary software and (CRM)—the ability to compile and decipher information in spreadsheet format. Communication Skills Excellent verbal and written English language skills (Spanish is a plus) and excellent customer service skills are required. Ability to read, interpret, understand, and explain documents such as processes, policies, emails, etc. Ability to write routine reports and correspondence. Ability to effectively explain information, gather information from others, and respond appropriately to questions from customers, team members, peers, and managers. Must display excellent phone and email etiquette—the ability to speak effectively before groups of customers or employees of an organization. Professional Skills Must be a collaborator, desire to learn and promote self-growth. Must be initiative-taking, self-disciplined, and demonstrate the ability to follow projects through to completion. Diligence is required. Must demonstrate organizational skills, prioritize tasks, and meet deadlines. Must be able to develop the trust and confidence of customers, coworkers, and managers. Must present a clean and neat physical appearance. Must be able to investigate issues and resolve conflicts in the business's and our customers' best interests. Mathematical Skills Ability to subtract two-digit numbers and to multiply and divide by 10s and 100s. Ability to perform calculations using units of money, time, measurement, etc. Calculate figures and amounts such as proportions, percentages, area, length, width, height, and depth—the ability to apply introductory algebra, geometry, and general business math concepts. REASONING ABILITY Ability to understand, define problems, collect data, establish facts, and draw valid conclusions. Ability to deal with problems involving several concrete and abstract variables in a variety of situations. Physical Demands The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform basic functions. While performing the duties of this job, the employee is regularly required to sit, stand, walk, talk, hear, use hands, fingers, handle, or feel, and reach with hands and arms. The employee is occasionally required to climb, balance, stoop, kneel, crouch, or crawl, and lift or move up to 25 pounds. Work Environment The work environment characteristics described here represent those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions. The noise level in the work environment is usually moderate, and the temperature fluctuates with the seasons. Miscellaneous All Direct Sales Consultant must have a fully insured and functional automobile and a valid driver's license. They must also have and maintain home internet access. This position description is not intended to be and should not be construed as an all-inclusive list of responsibilities, skills or working conditions associated with this position. While this description is intended to accurately reflect the position’s activities and requirements, management reserves the right to modify, add or remove duties as necessary. Mountain West Windows and Doors participates in E- Verify. Mountain West Windows and Doors provides a working environment free of discrimination and harassment. Mountain West Windows and Doors treats all persons equally, regardless of race, color, sex, religion, national origin, age or disability, as each is protected under federal law. Several states in which Mountain West Windows and Doors operates may have laws protecting classifications of team members not necessarily protected under federal law. Mountain West Windows and Doors also treats all persons equally, regardless of political affiliation and belief, pregnancy, national origin, age, creed, marital status, military status, sexual orientation, mental disorder, veteran status, ancestry or handicap as each category is protected under a municipal ordinance or state law.

Requirements