Job description

Job Description: Responsibilities: • Lead functional workshops with customers, document requirements, and design appropriate solutions. • Work with the Education Team to deliver and create super users and end users training, as needed. • Help customers define and document processes when there are no processes in place. • Assist technical consultants with architecting D365 CRM or xRM system, related customizations, and reports to model the client s organizational processes. • Create and lead on functional and solution design and specification documents. • Create detailed project scope documents for the customer, which includes both estimates for the tasks that will be completed and the project schedule in Microsoft Project. • Interact with project and program managers to manage, report and mitigate risks and issues. • Lead and deliver internal sessions on best practices and new functionality and features. • Advise customers on best practices for CRM processes and user interface components. • Work effectively with the sales team on delivering tender response documents, estimates and customer demonstrations. Qualifications and Skills: • 3+ years of Dynamics 365/Dynamics CRM. • Omni-Channel and Contact Center experience is a plus. • Exposure to/knowledge of Dynamics 365 F&O is a plus. • Ability to balance short-term demands while maintaining the long-term vision needed to guide a customer through the implementation process. • Ability to lead functional teams within multiple projects with both onshore and offshore resources. • Hands-on experience with multi-phase, global, enterprise-wide Dynamics 365 enterprise with focus on presales/business development as well as engagement delivery. • Industry leading breadth knowledge of subject area and have demonstrated analysis and communication skills connecting technology and business problems. • Ability to act as a lead and able to demonstrate clear approach to methodology as well as functional capabilities. • Excellent communicator with ability to operate within cross functional team. • Expected to be flexible with time and capable of working in a process-oriented environment. • Extensive professional experience within an IT consultancy environment. • Extensive hands-on experience as either a CE functional lead and/or CE senior functional consultant. • At least 8 end-to-end full life cycle implementations of Dynamics 365. • Experience with SharePoint integration with CRM. • Exposure to Azure DevOps or other similar enterprise planning and delivery tools. • Excellent client facing skills e.g. verbal, client demonstrations, deliver training at all levels of within an organization. • Advanced use of Microsoft Project, Excel, Word, Azure DevOps, SharePoint, and Visio. • Ability to work on Agile/Waterfall project delivery. • Excellent understanding of Microsoft Power Automate, PowerApps, CDM, and Power BI. • CRM Certifications required.

Requirements