Job description

Join Our Team as a Desktop and Cloud Support Technician at SECURE ITnet! Salary: $45,000 - $55,000 per year based on experience and certification. Benefits/Perks: Health Insurance, Vacation Time, Paid Time Off, Holidays, Sick Time, Training and Development, Career Advancement Opportunities, Bonus Opportunities Are you passionate about technology and eager to make a real impact? At SECURE ITnet, we're on the lookout for a dynamic Technician to join our team. You'll dive into both on-prem and cloud environments, supporting our clients’ end-users and managing the hybrid Microsoft stack, including 365, Entra ID, Exchange, Intune, OneDrive, Teams, Copilot, Defender, and more. You'll be a key player in our IT Department, contributing to the organization's success while upholding the highest standards of professionalism, ethics, and customer service. Plus, you'll be at the forefront of security technologies, protecting our network and data. What You'll Do: • Provide support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues. • Setup and install new desktops, laptops, phones and tablets according to our standards ensuring proper installation of operating systems, appropriate software and security and management tools. • Utilize internal knowledge bases, product documentation and the web to research and implement solutions • Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined • Documents issues and requests into the help desk ticketing system then either resolves or escalates to the appropriate resource • Perform day-to-day activities within Active Directory/Entra ID and O365 tenant, including managing user accounts and shared mailboxes. • Guide users through troubleshooting steps, providing clear instructions for problem resolution • Provide proper follow-through to ensure issues are resolved to satisfaction • Document all reported incidents, resolutions, and troubleshooting steps in the ticketing system • Educate users on best practices to prevent future technical issues and provide documentation when needed • Perform root cause analysis, document common problems, and recommend procedures and solutions for problem prevention. What You Bring: • Two years’ experience in Windows systems administration. • Experience with Entra ID, O365, Endpoint Manager/Intune/Autopilot, Enterprise Mobility + Security, Defender. • Proficiency in using/administering Windows 11 and Microsoft 365 application suite. • Strong end-user-facing skills and troubleshooting abilities. • Preferred Microsoft Azure/M365 Certifications. • Passion for excellence in customer service and continuous learning. • Ability to work independently and within a team environment. • Strong organizational skills and attention to detail. • 1st Class customer service skills • Passion for excellence in customer service and furthering your own knowledge. Join us at SECURE ITnet and be part of a team that values professionalism, ethics, and customer service while delivering exceptional technical support. Apply now and take your career to the next level! Job Type: Full-time Pay: $45,000.00 - $55,000.00 per year Benefits: • Employee discount • Flexible schedule • Health insurance • Paid time off • Professional development assistance • Referral program Schedule: • 8 hour shift Experience: • Microsoft 365 Tenant Admin: 1 year (Preferred) Ability to Commute: • Minnetonka, MN 55343 (Required) Work Location: In person

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