Job description

This is a Hybrid role in Fremont, CA. (1-2 days/week onsite) Our Client is a Fortune 350 company that engages in the design, manufacturing, marketing, and service of semiconductor processing equipment. Required Skills: • SAP transactional experience, preferably with service orders (e.g., IW73) • SAP service experience (FSM, CS, PM, or SD) • Familiarity with SAP install base, equipment records, and service orders • Microsoft Dynamics experience, particularly in FSM • Data analytic skills to analyze transactional data and ensure consistency between SAP and Microsoft Dynamics • Excellent time management and organizational skills • Strong communication and interpersonal skills • Highly organized, with the ability to track down issues and provide consistent customer service to end users Responsibilities: • Monitoring and resolving issues related to SAP service orders and notifications • Analyzing data tie-off between SAP & Microsoft Dynamics • Establishing best practices for data consistency and reducing errors • Processing SAP customer master requests requiring changes to Plant, Sales Org, Functional Location, etc. • Update and maintain data accuracy within SAP business systems • Navigate SAP installed base records • Create and maintain SAP equipment records • Interact closely with internal customers, understanding their issues, and guiding them within the boundaries of the business process • Monitor and respond to user transactional issues promptly • Participating in training programs to understand new project dependencies • Reviewing and updating service process documentation & training • Effectively find and export SAP data and combine data from multiple sources • Ability to analyze data to generate actionable insights and presents the findings to the business users for informed decision making

Requirements