Job description

Customer Service and Analytics Manager Location: Based in Phoenix, Arizona Do you have a passion for customer satisfaction and an analytical mindset? Join our team as a Customer Service and Analytics Manager. In this role, you'll focus on measuring and enhancing customer experiences through strategic analysis. You will generate, analyze, and share data-driven insights, offering stakeholders fresh opportunities to elevate customer support and interaction. You will oversee the Customer Support Analysts and personally manage certain accounts as needed. As a hands-on leader, your role involves: • Leading and clearly communicating with Customer Support Staff, production employees, management, and customers. • Understanding and analyzing production schedules and inventory reports. • Ensuring accurate inventory records and maintaining working conditions, a safe work environment, and team morale. • Performing Supplier Corrective Action Reports management with an emphasis on solving issues and improving quality. • Monitoring warehouse assets and making recommendations on inventory levels. • Crafting data entries for various tasks including production orders and shipment coordination. Qualifications: • High school diploma or GED, preference given to candidates with manufacturing, data-entry, or supply chain experience, especially in the corrugated box industry. • Exceptional communication skills, capable of understanding and producing technical documents. • Competency in Microsoft Office and analytical thinking. Pratt Industries is America's fifth-largest paper and packaging company with a mission towards sustainability. We offer a competitive benefits package inclusive of medical, dental, vision, life insurance, and more. EEOC Statement Pratt Industries provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. Be part of an innovative team dedicated to excellence and growth. Apply today!

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