Job description

Candidates local to Atlanta are preferred, but remote candidates will be considered within the Eastern time zone. The Business Systems Manager is responsible for the performance, integrity, and strategic alignment of AEE’s key technology platforms—including the Association Management System (AMS), Learning Management System (LMS), event platforms, and other tools critical to AEE’s operations and member experience. This role manages system implementation, configuration, data governance, and user support across departments. The ideal candidate brings experience working in associations or nonprofit membership organizations, with strong technical acumen, particularly in Microsoft Power Platform tools. Familiarity with Microsoft Dynamics is a plus. Key Responsibilities Systems Oversight & Optimization • Serve as the primary administrator and subject matter expert for AEE’s core business systems (AMS, LMS, event platforms, etc.) • Maintain and improve system performance, data accuracy, user access, and overall functionality • Lead system upgrades, enhancements, and integrations in coordination with vendors and internal stakeholders • Ensure platform capabilities are aligned with organizational goals, staff needs, and member-facing services • Document system configurations, workflows, and best practices; develop training resources for internal users • Recommend process changes to drive continuous improvement of AEE's technology • Provide day-to-day support and troubleshooting for staff and partners Data Management & Reporting • Develop and manage reports, dashboards, and visualizations to support decision-making across departments • Audit data for quality, consistency, and compliance with internal policies and data protection regulations • Partner with business units to improve data collection, tracking, and reporting processes • Identify and resolve data discrepancies in collaboration with relevant departments Process & Workflow Design • Translate business needs into system configurations, process improvements, and technical solutions • Map out workflows and business rules to improve efficiency and user experience • Implement automation and integrations using Microsoft Power Apps and Power Automate • Collaborate with stakeholders and vendors to enhance and expand platform functionality Strategic & Cross-Functional Support • Analyze trends in system usage and organizational performance to recommend improvements • Partner with departments to support technology adoption and alignment with business goals • Engage external developers, consultants, and platform partners for support and implementation • Demonstrate a desire for continuous learning and technology curiosity • Stay current on emerging tools and industry best practices in association technology Qualifications Required: • 3+ years of experience managing business systems in an association or nonprofit setting • Hands-on experience administering an AMS (e.g., member data, events, reporting) • Familiarity with Microsoft Power Apps and Power Automate • Strong communication and training skills, with an ability to support non-technical users • Experience with data integrity practices and reporting tools Preferred: • Familiarity with Microsoft Dynamics platforms (Altai, CRM, or Business Central) • Experience with other platforms such as LMS, job boards, or email/event management tools • Background in system integrations or platform transitions • Experience with leveraging AI for operational efficiencies Physical Demands This position is primarily office-based. The physical demands outlined below represent those required to successfully perform the essential duties of the role. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. • In-person Work Environment: This position requires on-site work in the AEE office with flexibility to work remote based on approval from the supervisor. • Extended Work Hours: Due to the nature of the role, working more than 35 hours per week may be necessary to meet job responsibilities. Flexibility for occasional evening and weekend work may be required, particularly during events. • Physical Demands: The role may involve occasional lifting of up to 30 lbs. Other physical tasks may be required based on the needs of the position. The above statements are intended to describe the general nature and level of work performed by employees in this position. They are not intended to be an exhaustive list of all duties, responsibilities, or physical demands associated with the role. Additional tasks may be assigned as needed, with reasonable accommodations available for individuals with disabilities to perform essential functions. Travel Requirements Travel up to 1% of the time may be required for this role. Modes of transportation include air, car and rail. Equal Employment Opportunity Policy AEE provides equal opportunity in all of our employment practices to all qualified employees and applicants without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, marital status, military status, or any other category protected by federal, state and local laws. This policy applies to all aspects of the employment relationship, including but not limited to recruitment, hiring, compensation, promotion, transfer, disciplinary action, layoff, return from layoff, training, and social and recreational programs. All such employment decisions will be made without unlawfully discriminating on any prohibited basis.

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