Job description

By Light Professional IT Services LLC readies warfighters and federal agencies with technology and systems engineered to connect, protect, and prepare individuals and teams for whatever comes next. Headquartered in McLean, VA, By Light supports defense, civilian, and commercial IT customers worldwide. By Light is seeking personnel to provide comprehensive support for the Defense Contract Management Agency (DCMA) Facilities Management team in the implementation and sustainment of a Computer-Aided Facility Management (CAFM) software solution. This engagement, titled “DCMA CAFM SaaS Support Services,” encompasses a base year plus four option years (September 30, 2025 - September 29, 2030), and will facilitate the optimization of facility operations across DCMA’s nationwide and overseas portfolio, totaling over 1.3 million square feet. By Light will deliver a FedRAMP-approved, Impact Level 4 SaaS solution and a full spectrum of professional services, including system implementation, software development, system administration, help desk customer support, virtual and on-site training, and ongoing cybersecurity management. The CAFM system is required to streamline space planning, asset and lease tracking, capital and building operations management, and reporting, while enabling seamless integration with Autodesk and compliance with all applicable DoD cybersecurity and accessibility standards. • Lead all aspects of system administration for the DCMA Computer-Aided Facility Management (CAFM) SaaS environment, including installation, configuration, integration, and ongoing support of cloud-based application components and supporting infrastructure. • Oversee management of all user accounts, permissions, access controls, and group policies in alignment with federal and DoD security and privacy requirements. • Monitor system performance, capacity, and availability, implementing strategies for load balancing, backup/recovery, disaster recovery, and incident response to maximize uptime and operational continuity. • Plan and implement software updates, security patches, and system enhancements, ensuring compliance with FedRAMP, RMF, and NIST 800-53Moderate control baselines. • Coordinate with DevSecOps, software development, and cybersecurity teams to ensure secure system configuration and to support troubleshooting of complex technical issues. • Maintain and document system inventories, configurations, changes, and as-built documentation for government deliverables and audits. • Conduct regular system health checks, vulnerability scans, and performance tuning, reporting findings and remediation actions to program leadership. • Provide Tier II/III technical support for escalated service desk incidents, resolving end-user access, integration, or availability issues. • Support integration efforts with enterprise platforms such as Autodesk, Maximo, and other DCMA/DoD applications as required. • Participate in Agile team meetings, contribute technical input for planning, and provide mentorship to junior staff. • Bachelor’s Degree in Information Systems, Computer Science, Engineering, or a related technical field. • Minimum 7 years’ experience as a systems administrator supporting enterprise SaaS, cloud-based, or federal IT environments. • Proven expertise in administration of cloud ecosystems (AWS, Azure, or equivalent), virtualized environments, and SaaS application hosting/support. • Experience with system patching, configuration management, performance monitoring, and backup/recovery in compliance with FedRAMP and DoD RMF guidelines. • Strong understanding of network administration, active directory, identity management, and system security best practices. • Proficient in troubleshooting and resolving complex system and integration issues. • U.S. citizenship required. • Master’s Degree in Information Technology, Computer Science, or a related discipline. • Experience supporting CAFM, asset management, or facilities management solutions within federal or DoD settings. • Experience with Authority to Operate (ATO) processes, RMF/NIST compliance, and the development of system documentation and accreditation packages. • Industry certifications such as • Microsoft Certified Azure Administrator Associate • AWS Certified SysOps Administrator • CompTIA Server+, Security+, or Linux+ • VMware Certified Professional (VCP) • ITIL Foundation • Familiarity with Section 508 accessibility, federal records retention, and data protection requirements. • Experience supporting system integration with enterprise applications (e.g., Autodesk, Maximo, ServiceNow). • Demonstrated leadership or mentoring of junior systems administrators.

Requirements