Job description

IT Help Desk Support Technician job at Nuvem. Plano, TX. Job Type Full-time Description Nuvem is looking for a dependable, self-managed, highly professional addition to our help desk team. The help desk technician will support and maintain the company's in- house/remote users, network infrastructure, computers, phone system, mobile phones, as well as providing exceptional overall end user support. Responsibilities: • Configure, deploy, support PC/Mac/IOT devices, network printers, mobile phones, camera's, DVR and related end-user equipment. • Provide support for computer hardware/software, conference room equipment, network infrastructure accurately and quickly. • Perform hands-on fixes at the desktop level, including installing, upgrading software/hardware, implementing file backups, configuring systems and applications. • On-boarding and Off-boarding users • Managing help desk tickets • Analyze, research, perform problem solving and resolution of technical issues. • Maintain an inventory of all computers, monitors, keyboards, hard drives, printers, phones, other equipment. • Maintain and support physical inventory of equipment at assigned location (routers, WAP's, Switches, end user hardware) • Liaise with third-party software support vendors and PC equipment vendors. • Assist with developing computer, hardware, software, standard configurations. • Recommend, schedule, perform software/hardware improvements, upgrades, patches, reconfigurations, and/or purchases. • Create, manage, and modify end user credentials across multiple platforms. • Document new policies and instructional material as needed. • Perform other duties as assigned. Schedule: • 8-hour shift • Day shift • Monday through Friday • On call EOE Requirements • Experience in Office 365 and Azure Active Directory from an end user, device, license perspective • Ability to troubleshoot end user devices including Computers/Printers/Mobile Phones and equipment as required for both on-site and remote location. • Experience with help desk software, updating, and closing incident tickets. • Technical knowledge of networks: WAN/LAN/Wi-Fi connectivity • Mechnical knowledge of current network protocols, operating systems, and standards (Windows Server, Cisco Routers, Virtual Machines, VDI, POS) • Technical knowledge of mobile device management (MDM) • Working knowledge cabling, patching, racking, and setting up networked equipment. • Knowledge of cloud network technologies (Azure) and operating systems • Exceptional hands-on troubleshooting experience • Solid wireless network troubleshooting skills • Experience using and troubleshooting Microsoft products, SharePoint, and Teams • Basic knowledge of security standards and best practices • Microsoft Certified: Azure Administrative Associate (Preferred) • Ability to support the executive management team. • A+, Network+, CCNA preferred. • Travel up to 20%, and valid drivers license

Requirements