Job description

Quality/Test Engineer 2 Tucson, AZ 12 months, option to renew Job Description Summary: The main function of a quality engineer is to research and test the design, functionality and maintenance of products, equipment, systems and processes and develop quality standards. A typical quality engineer has the ability to read and interpret blueprints, and evaluate product integrity and standards. Job Responsibilities: - Devises sampling procedures and designs and develops forms and instructions for recording, evaluating, and reporting quality and reliability data. - Establishes program to evaluate precision and accuracy of production equipment and testing, measurement, and analytical equipment and facilities. - May write training material and conduct training sessions on quality control activities. - May specialize in areas of quality control engineering, such as design, incoming material, process control, product evaluation, product reliability, inventory control, metrology, automated testing, software, research and development, and administrative application. Skills: - Creativity, verbal and written communication skills, analytical and problem solving ability. - Team player and detail oriented. - Basic ability to read and interpret blueprints, technical drawing, schematics and computer-generated reports. - Previous experience with computer applications and software related to engineering field, such as Computer Aided Design (CAD). Education/Experience: - Bachelor's degree in engineering required. - 2-4 years experience required. Position’s Contributions to Work Group: - Support existing Client MineStar Terrain application support. This role will include validation exercise, customer interactions and come project management work. Why Client ? “Whether it be ground-breaking products, best in class solutions or a lifelong career, you can build what matters to you at Client. With 150 locations in countries around the world, what you create at Client travels and helps people around the world. You can collaborate with the best minds in the industry, complete meaningful work and continuously grow and develop through our various opportunities. Here, you can do the work that matters.” Why this Role? As Product Service Consultant, you will have a significant impact on overall product quality and customer experience for MineStar Terrain technologies. This role will provide support and service engineering services which include product validation, investigating, troubleshooting, diagnosing application and technical problems. With an emphasis in project management, internal and external relations. Typical task breakdown: - Mining Technology (MineStar) hardware and software issue identification and resolution for dealers and customers. - Implementation and utilization of standard support processes to respond, restore, and resolve issues. - Advocate on behalf of the dealer and customer to resolve technical product issues with product development engineering. - Participate in New Product Introduction (NPI) projects. - Report issues within the CPI (product defect) process to assure proper resolution to ongoing issues. - Act as the liaison between the Client implementation teams, product development teams, and other support team members ensuring appropriate corrective actions are performed and that industry standard change management and support processes are followed. Interaction with team: - Product Support Manager and Team Leader: frequent discussions regarding priorities, directions, and assistance. - Product Support Team: frequent interaction and discussions with support analysts located in the United States, Australia, India, and Brazil. Assure knowledge transfers between team members. - Engineering: frequent discussions regarding customer problems. Liaison to ensure problem diagnosis, information on patches/fixes and functionality issues are resolved. - Customers and Dealers: communicate on a regular basis status and resolution of issues Work environment: Standard office, with potential of mine site visits. PPE will be required, partial boot reimbursement Education & Experience & Skills Required: - Bachelor’s degree in Computer Science, or Mining Engineering. - Project management experience. - Experience supporting technology in an industrial or production environment. - Client New Product Introduction (NPI) process experience. - Experience utilizing Azure, Linux, SQL Server, TCP/IP networking, Microsoft client and server platforms. - Ability to effectively communicate with technically and non-technically skilled mining customers and dealers to develop partnerships/relationships. Disqualifiers/Red Flags: - Poor softskills Travel Requirement: 0-25% Within the US, potentially Australia or South America Export Control Requirements: Yes

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