Job description

WINDOWS TECHNICAL SUPPORT Premier North Atlanta -based organization is seeking an experienced Windows Desktop Technical Support consultant for a long-term contract position. In this role, you will provide on-site end-user computing support including: investigating, troubleshooting, and resolving hardware, software, network, and instructional technology incidents. Responsibilities: • Provide assistance to schools in troubleshooting IT technology in several learning locations, media centers, admin facilities and support offices. • Manage service requests through the ticketing system, meeting Service Level Agreements (SLA) including response time and resolution time. • Communicate bi-directionally regarding status of IT incidents and planned IT initiatives (such as online testing) to the service desk, technical support coordinators and schools through the incident tracking software. • Assist with general maintenance to keep network running smoothly and with on-site network-related repair requests with service desk personnel. • Document LAN wiring diagram including: wiring closet identification, wiring closet equipment configuration, and wiring drop identification. • Set up new devices, workstations, print stations, and assignments to default printers. Required Skills: • 5+ years of providing end user support in an enterprise level organization, administering a Windows computing environment, or working with WAN/LAN environments. • Windows 10, Office 365 and Active Directory experience required. • Microsoft Certification (MCP or MCSE or any desktop support certifications) is a nice to have, not required. • Understanding of and experience working with technology hardware, including desktop computers, laptops, tablets, smart phones, printers, projectors, smart boards, scanners, and digital cameras. • Knowledge of one or more operating systems, such as Microsoft, Mac, or Linux. • Experience imaging using SCCM to create collections and push software. • Familiarity with IT support tools, such as Active Directory, Remedy or LANdesk. • Working knowledge of PC/LAN application software including word processing (MS Word), spreadsheets (MS Excel), E-Mail (MS Outlook) and Internet Browsers (Internet Explorer, Chrome, Safari). MUST have own reliable transportation to travel to different locations in Metro Atlanta. Mileage reimbursement available.

Requirements