Job description

Company Description We are solution focused to meet the varied needs of the commercial construction industry, KENDELL offers a host of tailored services and high quality products providing both function and aesthetics. As a partner to industry leading manufacturers, we are able to provide complete opening solutions across our core market segments. At KENDELL we scale our teams in order to meet project challenges and deliver specialized knowledge to any location wherever it may be needed. Our approach provides global expertise with local perspective, bringing together the correct resources to deliver innovative application based solutions that do more for customers and their communities. Our core areas of application expertise include Health Care, Government, Higher Education, K-12 Education, Hospitality, Entertainment/Sports venues, Retail/Mixed-Use, and Workplace, all incorporating the critical components of fire life safety and security. With our customers as our focus and our manufacturers as our partners, we approach each project as a unique opportunity. Job Description Establishes and maintains user accounts, assigns file permissions and establishes password and account policies; installs, upgrades, configures, tests, maintains and supports operating system software in a production environment. Provides support to end users on a variety of IT-related issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Documents, tracks, and monitors the problem to ensure a timely resolution. Responsibilities: • Manage and prioritize IT ticket queues, ensuring timely and efficient resolution of technical issues for end-users. • Provide first-level technical support for hardware, software, network, and connectivity problems, striving for quick resolution and minimal downtime. • Diagnose, troubleshoot, and resolve technical issues related to Microsoft Windows, Active Directory, Azure Active Directory, Office 365 including Teams, Exchange, SharePoint, OneDrive, Word, Excel, PowerPoint, and other relevant software. • Assist users in setting up and configuring hardware and software, including laptops, desktops, printers, and mobile devices. • Collaborate with senior IT staff to escalate complex issues and contribute to the resolution process. • Document and maintain accurate records of all support requests, actions taken, and resolutions in the IT ticketing system. • Participate in the development and improvement of IT support procedures, knowledge base articles, and self-help resources. • Provide exceptional customer service, ensuring users are informed about the progress of their support requests and issues are resolved to their satisfaction. • Contribute to IT projects and initiatives as needed, providing technical expertise and insights. Qualifications • 2-3 years of experience in an IT helpdesk or technical support role. • Strong proficiency in Microsoft Windows operating systems and Office 365 applications including Teams, Exchange, SharePoint, OneDrive, Word, Excel, and PowerPoint. • Familiarity with troubleshooting hardware, software, and network-related issues. • Solid understanding of IT support processes and best practices. • Excellent problem-solving skills with the ability to diagnose and resolve technical issues effectively. • Strong communication and interpersonal skills with a focus on delivering outstanding customer service. • Ability to work collaboratively in a team environment and collaborate with colleagues at all levels. • Detail-oriented with a commitment to documenting support activities accurately. • Relevant certifications such as CompTIA A+, Microsoft 365 Certified: Modern Desktop Administrator Associate, or similar, are a plus. • Bachelor's degree in Information Technology, Computer Science, or a related field is preferred. Additional Information Benefits: Medical and Dental Insurance, Vision, Life, and Disability Insurance, as well as Voluntary Benefits, Company Provided Short Term & Long Term Disability, Life AD&D, HSA & FSA, and Employee contribution to 401k. *Employer match, up to 4%. PTO and paid Holidays. Salary Rate: $65,000 - $80,000 DOQ Hours: Standard business hours are 8am-5pm This job description describes the general nature and level of work performed by employees assigned to this position and may be modified based on position location and facility need. It does not state or imply that these are the only duties and responsibilities assigned to the job. Employees may be required to perform other job-related duties as directed by management. All job requirements are subject to change over time, at the discretion of management, and to possible modification to reasonably accommodate individuals with a disability. If offered as a part-time position, wages will be non-exempt, paid at an hourly rate. All your information will be kept confidential according to EEO guidelines.

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