Job description

Job Description Must be Green Card Holder/US Citizen. This is a 2-3 Months Contract to Fulltime Permanent Hire. The Microsoft Dynamics CRM Designer I will serve as technical SME for the development, configuration, administration and support of the enterprise Microsoft Dynamics Customer Relationship Management System (MSCRM). The role works closely with the Business Service Analysts and the greater CRM team to design and implement upgrades and enhancements to the Microsoft Dynamics CRM Solution. The Microsoft Dynamics CRM Designer I is responsible for developing customizations, workflows, plugins, and extensions to meet the business needs of our customers. The candidate must have an understanding of best practices for CRM and experience architecting enterprise CRM solutions. Essential duties include: Work closely with Business Service Managers, IT Business Service Analysts and business partners in managing day-to-day issues, identifying process improvement opportunities, and designing solutions to satisfy business needs Advocate the use of Microsoft Dynamics CRM to improve straight-through processes, controls, and reporting Assist in the management of assigned projects assuring target dates are achieved and quality is maintained. Serve as a contributing member of a cross-functional, agile delivery team Provide operational, analytical, and technical support on projects that impact/incorporate the use of Microsoft Dynamics CRM Assist in the design and development of Microsoft Dynamics CRM solutions that deliver the business capability necessary to support company objectives. Write technical specifications for designed solutions Analyze workflow, business processes and data flows, assist in documenting solutions with MS Office and Visio Develop CRM forms, workflows, views, dashboards, business processes, reports, plugins, and reports to satisfy business needs Participate in application upgrades and execute post install activities such as smoke testing Other duties include: Assist in coding product features and validating end-to-end execution and performance of business processes Provide third level application services support to internal business users Performs in-depth research and identifies sources of production issues Manage the integrity of all information, workflows, reports, and filters utilized in Microsoft Dynamics Customer Relationship Management (CRM) Demonstrate superior attention to detail, problem-solving and organizational skills. Ability to work effectively with minimal supervision in an atmosphere of multiple projects, shifting priorities, and deadline pressure Receive assignments from manager in the form of projects with general objectives defined. Keep manager advised of progress on all projects on a timely basis Perform other duties generally expected of administrative staff personnel Education Bachelor's degree in computer science, management information systems, or a related field Without a degree, 3 years of equivalent experience is required Experience Minimum 3-5 years of experience developing solutions with Microsoft Dynamics CRM 2011, 2015 or 2016 is required Minimum 3-5 years of experience developing workflows utilizing a system such as OnBase, SharePoint or Dynamics CRM is required Knowledge of Microsoft products including: Visual Studio .NET, C# and/or VB.NET, ASP.NET, Web Services, SharePoint Portal Server and Scribe. Knowledge of Microsoft Dynamics CRM 2011, 2015 or 2016 Knowledge of Microsoft Dynamics CRM Unified Service Desk. Knowledge of JavaScript/ECMAScript, jQuery or similar JS libraries, Cascading Style Sheets (CSS), HTML, XML, XSL, and FETCH XML Familiarity with source control integration. Knowledge of image manipulation software (e.g. Adobe Photoshop, Paint.Net) Knowledge of software development lifecycle management with emphasis on Agile techniques and methodologies such as SCRUM and XP. Advanced PC skills including Microsoft Office, Visio, and Adobe. Some experience with SQL Server or other relational databases. Knowledge or familiarity with SQL Reporting Services or similar reporter writers. Project management and technical writing experience (e.g. writing Use Cases, Test Scripts, User Guides) Interviewing, listening, facilitation, observational, writing, interpersonal and modeling skills Qualifications Must be a Green Card Holder/US Citizen for Contract to Hire. Additional Information Dynamics CRM Developer, .Net/MS Dynamics CRM Developer, MS Dynamics CRM Developer.

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