Flexential
Job Summary of Infrastructure Administrator: Providing customers of Flexential with an exceptional level of customer satisfaction is a top priority, facilitated by the expertise of the System Administrator. This position includes monitoring various improvement projects, overseeing ongoing activities, and resolving internal system issues. The ideal candidate has advanced operational knowledge and practical consultation skills to align implementation of new solutions with the company's objectives. Additionally, they must have thorough knowledge of both current and future technologies to design operational strategies that are effective. Job Duties and Responsibilities of Infrastructure Administrator: • A proficient communication approach is necessary to provide customers with the right information about their service requests and incidents. • Identify repetitive situations and direct them to advanced technical personnel for resolution of convoluted problems. • Join forces with multiple departments and associates to locate possible shortcomings and ineffective practices in abilities and protocols. • Act professionally when interacting with customers, assuming full responsibility for their needs and concerns and handling them expeditiously. • Encourage a team dynamic centered around collaboration and advancing the collective development. • Leverage specialized skills in Flexential technology solutions to promote the seamless management of incidents across multiple environments, including virtualization platforms like VMWare and HyperV, operating systems such as Microsoft and Linux, and network equipment like Cisco devices. • One of the most important tasks in maintaining website integrity and security is the management and upkeep of certificates and domain names. • Flexential is all about the customer, emphasizing their needs and interests using a customer-centric approach, which sets them apart from other companies. • A secure and reliable network environment heavily relies on the effective management of Active Directory and the proper usage of single-sign-on systems. Qualifications and Experience of Infrastructure Administrator: Required: • Well-versed in IT support operations with 4-6 years of experience. • Pursuing an educational attainment in a technological domain through different degree programs, including AA, BS, or advanced levels. • In-demand certifications such as Microsoft, Fortinet, Juniper, and Linux+ are highly sought after by employers. • Crucial aspects of modern network infrastructure include Active Directory, Group Policy Objects, and Domain Trusts, which all play vital roles in network operation. • MCSE/MCSA/MTA preferred. • Those who have completed ITIL v3 certification are given greater priority. • The significance of being adept in Microsoft 365, Exchange Online, SharePoint Online, Intune, and Azure cannot be ignored as more and more industries shift to digital platforms for their business processes. • Proficiently utilizing CMD, Telnet, SSH, GIT, and SCP command line tools can be an asset. Possession of mastery in Powershell, Bash, or VBScript can also enhance one's skillset. • Possessing remarkable skills in detecting and solving issues pertaining to a broad range of server, application, and network technologies, including but not limited to Remote Desktop, SSH, FTP, Microsoft Server Technologies, and other relevant areas. • Being optimistic and accountable, as well as being attuned to the importance of timely and high-quality deliverables, is critical. • Exceptional proficiency in conveying messages through both written and verbal communication methods. • The most essential qualities for success in a customer service position are excellent communication abilities, expert problem-solving skills, and a focus on delivering outstanding customer experiences. • Expertise in operating the ServiceNow ticketing system within an ITIL model is a valuable proficiency that is always in high demand. Preferred Qualifications: • The applicant must have certification in Network+, Security+, and CCNA. • Individuals who possess Microsoft MCP or MCSA certifications have an upper hand in the industry. • Candidates with an ITIL v3 certification or other relevant qualifications are encouraged to apply. Physical Requirements: • The talent to endure prolonged periods of sitting. • Dedicate a significant portion of your daily regimen to either standing or walking, approximately 10%. • Those who have honed their typing skills to an intermediate or higher degree can comfortably handle the computer system. • Lift 25 lbs. • Setting aside 5% of your time for travel is a good idea. Salary: • The projected yearly salary for this job is estimated to be between $80,000 to $88,000. The payment will be in correlation with the skillset, geographic location, and educational credentials of the applicant. Benefits of Infrastructure Administrator: • With the rise of telehealth technology, there has been a noticeable change in the field of medicine, as healthcare services continue to be transformed. • 401(k). • Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA) are two types of medical savings plans that can help individuals manage the cost of medical expenses. • Life and AD&D. • Disabled individuals can receive financial assistance through two types of coverage: short-term and long-term disability insurance plans that provide monetary support in case of illness or injury. • Flex Time Off is a scheme that enables workers to take time off work without experiencing any pay or benefits reduction. • Leave of Absence. • Employee Assistance Program. • Wellness Program. • With the introduction of the Rewards and Recognition Program, employees are encouraged to excel and receive recognition for their efforts. • The Company possesses the capability to amend the rewards provided as per their wish. About Flexential: Flexential's data center solutions are highly renowned for their unparalleled features that fulfill various business IT needs. Our modern infrastructure is designed to be flexible and adjustable, providing uninterrupted support to our clients
Job Type
Fulltime role
Skills
Location
Dunn, NC
Salary
No salary information was found.
Date Posted
August 2, 2024