Job description

Job Title: System Administrator II Reports To: Director of Customer Success About the Job Full Time, In Office, On Client Site in San Diego, CA (Torrey Pines Area) / Hourly / Includes Benefits, PTO Be Structured Technology Group (BSTG) is seeking a System Administrator II to join our growing Service Desk Team, located directly at a customer site in San Diego, CA (Torrey Pines Area). This is an onsite role where you’ll be working closely with our customers’ team to support their IT systems and networks. We proudly serve the greater Los Angeles area, delivering exceptional IT services and security (MSP/MSSP) to our customers. In this position, you will be responsible for the day-to-day operations and maintenance of IT systems and networks on-site at the customer location. You will ensure systems are running smoothly and drive best practices, uphold security standards, and deliver outstanding service. If you excel in a fast-paced environment and are passionate about technology, this role is perfect for you. Relates Closely With: Technical Team Lead, Customer Success Coordinator Essential Duties and Responsibilities: • Perform routine system upgrades, patches, and security updates to ensure system integrity and reliability. • Configure and maintain virtualization environments (e.g., VMware, Hyper-V) to optimize resource utilization and scalability. • Administer network infrastructure, including routers, switches, firewalls, and VPNs, to ensure secure and reliable connectivity. • Monitor network performance and troubleshoot network issues, collaborating with other IT teams or service providers as needed. • Implement and maintain network security measures, such as access controls, firewalls, and intrusion detection/prevention systems. • Respond to and resolve service desk tickets promptly, escalating complex issues to senior IT staff or vendors as necessary. • Develop and maintain documentation, knowledge base articles, and FAQs to facilitate self-service and improve support efficiency. • Implement and manage data backup and recovery solutions to ensure the integrity and availability of critical business data. • Participate in regular security assessments and audits, identifying vulnerabilities and performing remediations as directed. • Monitor security logs and alerts, investigating and responding to security incidents promptly. • Record daily hours meticulously to facilitate efficient billing and support other teams in meeting their responsibilities. • Participate occasionally in support of after-hours Priority 1 tickets as issues arise at the customer site. You’ll know you’re successful as a System Administrator II when: • Customer feedback reflects high satisfaction levels with the quality and responsiveness of IT support services. • Documentation is comprehensive, up-to-date, and readily accessible, enabling efficient troubleshooting and knowledge sharing. • Consistently meets or exceeds all KPIs. • Consistently upholds BSTG’s core values: Excellence, Integrity, and Growth Mindset • Has a solid record of tracking billable hours, so billing is kept current, and invoicing can be promptly executed. • Maintains good/open communication between leads, managers, and project management to ensure a full understanding of customer issues when solving tickets. Qualifications: • Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience). • 2+ years of experience in system administration roles, with demonstrated proficiency in managing servers, networks, and security infrastructure. • Strong knowledge of operating systems (e.g., Windows Server), networking protocols (e.g., TCP/IP, DNS, DHCP), and security principles. • Hands-on experience with virtualization technologies (e.g., VMware, Hyper-V). • Certifications such as CompTIA Network+, Microsoft Certified Systems Administrator (MCSA), Cisco Certified Network Associate (CCNA), or equivalent are a plus. • Excellent problem-solving skills, with the ability to troubleshoot complex technical issues and implement effective solutions. • Strong communication and interpersonal skills, with the ability to collaborate effectively with team members and stakeholders at all levels of the organization. Ability to work collaboratively and effectively in a cross-team environment to support the customer. • Stays curious, is intuitive, takes the initiative, is reliable, honest (trustworthy), is respectful, has a high degree of integrity, and is friendly. Physical Role Requirements: • This is in-office. • All verbal communications must be followed by written records for documentation tracking. • Ability to lift up to 35 lbs. for occasional equipment transport and set up. • Quantity of sitting/standing/reaching/bending/lifting varies depending on the day's work schedule. • Standard office equipment (telephone, computer workstation, printer, copier, scanner, calculator). Comp/Benefits: • Medical, dental, vision, basic life, AD&D, and disability insurance • Enrollment in our company's matching 401(k), subject to eligibility requirements • PTO, sick days, eight paid holidays • Commuter benefit ($250/month) About Us Be Structured Technology Group is a leading provider of innovative, reliable, and secure managed IT and cybersecurity solutions that empower businesses to achieve their core objectives without technological hindrances. Our mission is to handle clients' technology needs with precision and care, ensuring a secure and efficient digital environment that drives growth, enhances productivity, and provides peace of mind. Committed to core values such as integrity, excellence, and maintaining a growth mindset, Be Structured delivers exceptional value, builds lasting partnerships, and keeps clients confident that their IT solutions are in safe hands. Be Structured Technology Group is an equal-opportunity employer. We strive for a workplace that reflects our communities and does not tolerate discrimination against our employees, customers, and partners regardless of ethnicity, disability, gender identity, sexual orientation, religion, age, citizenship, marital or veteran status. NOTE: The statements above are intended to describe the general nature and level of work involved in this job and are not intended to represent an exhaustive list of responsibilities, qualifications, work environment, and/or physical demands. You will be required to perform other duties as assigned.

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