Job description

Must Haves: • 3+ years of experience in a corporate help desk role • Windows Operating System Fundamentals, or equivalent experience • MacOS troubleshooting experience • Android/iOS mobile application management • Excellent written and verbal communication • CompTIA A+ certification Plusses: • Microsoft ECM • ServiceNow • CompTIA Network+, CompTIA Security+, Microsoft Certified Windows virtual desktop specialty, • JAMF • Device configuration, app deployment, MDM, and smart groups • PowerShell • Scripting Day to Day: • Provide technical support to all staff for computer systems, software, and hardware • Install, configure, and troubleshoot, Operating Systems (Windows, MacOS), workstation hardware, user applications & software, computer peripherals, connectivity, permissions, and conference room issues. • Ensure that work is carried out within agreed service level agreements (SLA’s) and in accordance with department policies. Communicate technical information to both technical and nontechnical personnel • May participate in projects relating to any aspect of end user technologies or standards. • Identify potential system & operational improvements and present these to senior technicians and management for consideration and implementation • Provide feedback on documentation and processes to leadership • Explain and document all technical issues in assigned tickets Compensation: $29/hr. to $34/hr. Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

Requirements