Job description

What we offer - Funded training and development program - Very well-equipped on-site gym - Dental and supplemental medical plan - RRSP contributions - Employee and Family Assistance Program - Subsidized onsite cafeteria with excellent food choices! - Free parking and EV Charging facility - Family Events and Flynn Fest Responsibilities - Respond to telephone calls, e-mails, and other technical support requests in a timely manner - Provide excellent customer service and demonstrate courteous and professional behavior - Demonstrate an excellent problem-solving skills and ability to provide creating solutions to meet end user needs. - Ensure that all support requests are appropriately recorded, triaged and managed within the ticketing system, including decisions and actions taken to achieve a successful resolution - Prompt escalation of tickets to the appropriate teams or individuals and follow-up on open issues to ensure a satisfactory and timely resolution is achieved - Ensure the ongoing protection and integrity of the IT systems - Manage, deploy, secure and support computers, peripherals, software, printers, telephony, mobile devices and other technologies - Evaluate, recommend, create and maintain knowledge base articles and documentation for end user and IT agent use - Maintain and update inventory and receipts of all end user hardware - Other responsibilities and project tasks as assigned - Must be available to work rotating schedules which include evenings, and some weekends and holidays - Some travel within North America may require Technical Skills Required - Proven problem-solving abilities and cloud computing knowledge - Expertise in the installation, configuration, and troubleshooting of computer hardware, network enabled multifunction printers, audio/visual equipment, telephony and mobile devices - Proficient with the setup and troubleshooting of Windows and mobile device operating systems - Experience with Windows Server file and printer administration - Experience with client-side application and software support such as Microsoft 365 Apps for Enterprise, manufacturing/engineering software (i.e., AutoDesk, BlueBeam), various collaboration solutions such as MS Teams app and Room System. - Familiarity with MS Dynamics SL and SAP SuccessFactors an asset - Provide troubleshooting for various types of service requests, incidents, and problems - Experience with vulnerability management such as computer/software patch management tools, investigating and remediation of malware and other security incidents on end points is and asset. - General knowledge of a range of diagnostic and logging tools to troubleshoot and resolve hardware, software, and network issues on end points - Creation of knowledge base articles for end users and fellow team members - Ability to write-up of end user walk-through/how-to documentation for all technologies supported by the IT team - Knowledge of deploying and managing computers using Intune/Autopilot an asset What we are Seeking - A self-starter, a passion for IT and the ability to work in a dynamic team environment - Degree or diploma in Computer Science/Networking or related field - 2+ years IT support related work experience - Microsoft or other industry certifications such as A+, N+, ITIL considered an asset - Proven analytical and problem-solving skills - Excellent communication skills (written and verbal) - Excellent interpersonal skills - Willing to speak up and share ideas with the team - Be able to give and take criticism - Ability to work in a dynamic team environment and independently

Requirements