Job description

ABOUT THE DISTRICT Jeffco Public Schools (Jeffco) is located in Jefferson County, Colorado. It is the second largest school district in Colorado serving 69,000 students across 155 schools. With 14,000 employees, the district is the largest employer in Jefferson County and has provided educational excellence for more than 70 years. Jeffco embraces the spirit of the West and the natural beauty of the Rocky Mountain region with the county spanning more than 770 square miles running the length of the western edge of the Denver metropolitan area. The district is diverse in both population and geography, from urban to rural, including the mountain communities in the foothills west of Denver. Overall, Jeffco has 31% of students that qualify for free and reduced lunch, an indicator of poverty, and 34% minority (25% Hispanic) student population. The district is implementing a new strategic plan, Jeffco Thrives 2025 that is focused on providing a world-class education that prepares all Jeffco students for bright and successful futures as local and global citizens. Come join us! Jeffco Public Schools is a Single-State Employer. All candidates hired by Jeffco Public Schools must reside within the state of Colorado. RESPONSIBILITIES SUMMARY: Provide technical assistance to the district's voice, wireless and infrastructure network teams including phones, network, security camera, and wireless equipment installation, operation, configuration, and maintenance. Basic knowledge in monitoring and management network devices, including wireless access points, switches, infrastructure wiring and Cisco unified communications. Work directly with various internal IT teams and external resources to promote and sustain voice and data connectivity in the district's current and future environment. ESSENTIAL DUTIES AND RESPONSIBILITIES: Responsible for basic configuration, monitoring and management of switching, routing, and wireless systems (VLANS, mac tables, ARP tables, routes and routing protocols, 802.11 versions, wireless security standards) Deploy and install network switches, routers, wireless access points, phones, and security cameras. Program, install and manage VOIP and soft phones, program call handlers and voice mailboxes and install and manage voice gateways for analog connectivity. Manage connectivity for analog and digital phone systems, SIP door phones, fire alarm control panel, site paging, gas meters. Use analytical skills to efficiently define and resolve network connectivity and performance issues on an enterprise TCP/IP network. Independently address network switch, VOIP phone, wireless access point and security camera issues. Support customer requests through service tickets to clearly identify, troubleshoot and resolve issues. Adhere to service level expectations Serve as the Primary (Tier 1) responder for the District's Infrastructure Services team, identifying and troubleshooting network issues. Provide technical support and on-call services to ensure 24x7 operations. Communicate and collaborate with District IT staff and leadership in resolving technical issues. Cross train with peers and share knowledge. EXPERIENCE: Minimum three years' experience in support of IT devices including switches, wireless devices, IP phones and other general hardware/devices. EDUCATION AND TRAINING: Bachelor's degree required. Preferred field of study of computer science, information technology, or related field. Additional years of experience may be considered in lieu of degree. CERTIFICATES, LICENSES, AND REGISTRATIONS: Valid Colorado driver's license. Preferred but not required ' ITIL Foundations, CompTIA A+, CompTIA Network+, Cisco Certified Entry Network Technician (CCENT), Juniper Networks Certified Associate (JNCIA-Junos), CompTIA Linux KNOWLEDGE, SKILLS, AND ABILITIES: Provide effective production support including accurate problem identification, troubleshooting, and ticket documentation. Strong organizational and time management skills. Achieve first-call resolution in a timely manner. Experience performing remote support. Strong analytical and problem resolution skills with a working knowledge of Microsoft products (windows OS, outlook, O365) Awareness and working knowledge of security technology, local security, network security, and application security preferred. Understanding and basic administration of switching, VoIP technology, protocols and policy, network device operating systems (e.g. Cisco IOS) and network security. SPAN OF CONTROL: This job has no supervisory responsibilities. PHYSICAL REQUIREMENTS: While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to walk; sit; and use hands to finger, handle, or feel. The employee is occasionally required to stand; reach with hands and arms; climb or balance; and stoop, kneel, or crouch. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus. MENTAL REQUIREMENTS: While performing the duties of this job, the employee is regularly required to communicate and compute. The employee is frequently required to analyze, coordinate, evaluate, use interpersonal skills, and compile. The employee is occasionally required to compare, copy, instruct, synthesize, and negotiate. WORK ENVIRONMENT: While performing the duties of this job, the employee is occasionally exposed to risk of electrical shock. The noise level in the work environment is usually moderate. Job Type: Full-time Pay: $76,794.00 - $91,996.00 per year Benefits: • Dental insurance • Employee assistance program • Health insurance • Paid time off • Retirement plan • Vision insurance Schedule: • Monday to Friday Experience: • Network administration: 3 years (Required) Ability to Commute: • Golden, CO 80401 (Required) Work Location: In person

Requirements