Job description

Role: Lead Network Administrator Location opening in Overland Park, KS (KC) Duration: 12-24-month contract Visa: US Citizen- green card DESCRIPTION: This is a position for a Service Management Layer specialist. Job duties include, but are not limited to the following: •Perform Problem Management (RCA) activities •Perform Change Management (standard/Emergency) activities •Perform Network Operational Support activities per Ericsson guidelines •Perform product and service monitoring of Core & RAN components for an operational network •Provide 24x7 support in a control center environment •Raise, assign, and manage network trouble tickets if needed •Isolate problems and engage fix agents for resolution •Manage e-mail notifications for network events •Answer phone calls and route appropriately for network events •Monitor customer care tickets and call volumes •Manage the event status board and network event board •Work under supervisory guidance to ensure network availability •Perform other tasks and assignments as required with mentoring assistance SCOPE and ACCOUNTABILITIES: •Requires broad knowledge of company, products, processes and/or services •Performs tasks in a range of processes or procedures within defined procedures and guidelines. Tracks performance. •Solving problems using standard correction procedures. May refer complex inquiries to more senior staff. •Train and guide colleagues, customers and/or suppliers. MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS: •Minimum of 3-5 years of telecommunications network experience •Familiar with call center and operational center requirements and expectations •Good understanding of telecommunications network topology and elements •Familiar with ITIL processes and procedures a plus •Organization and multi-tasking skills are a must •Strong communication skills with an ability to communicate effectively (written and verbal) •Must be able to work varied shifts to include nights and weekends •Must be able to work at office - work from home options are limited •Working level knowledge of Microsoft Office suite of applications. Mirnal Singh Email: View email address on click.appcast.io Saxon Global

Requirements