Job description

Resource in this role: • Monitors and analyzes Help Desk requests; performs initial triage, evaluation, second tier resolution, or transfers requests to a senior level technician as needed. • Creates and manages DHCP reservation records utilizing Microsoft DHCP Server. • SMB network scanning including Windows File Server management, Folder, and Share security. • Network Printing Administration • Deployments - involves managing print servers, configuring printer queues & ensuring proper permissions are set for users. • Removals - safely decommissioning printers from networks making sure user access is removed & associated data handled properly • Scanning/Troubleshooting - addressing issues related to network connectivity, printer malfunctions & user problems. May involve diagnosing problems through network protocols like DNS and DHCP. • Administers secure user access to AD and Azure secured shared resources for Executive Branch agencies; ensures access is compliant with HIPPA, CJIS, PCI, FTI, FERPA, etc. requirements. • Works with PowerShell/Graph scripts to provide efficiencies for and optimization. • Provides file recovery with Volume Shadow Services and current file backup software. Provides guidance for user self-service of cloud file and email recovery. • Develops, maintains, and follows, documentation related to MCS processes, procedures, and standards. Contributes ideas for process and workflow improvement. Skill Required / Desired Amount of Experience Candidate Experience Network Printing Administration - including deployments, removals, scanning, and troubleshooting of network printing. Required 3 Years General networking experience - DNS, DHCP, IP protocols, troubleshooting access to network resources as it relates to connectivity. Required 3 Years Microsoft Windows Server administration experience (Windows Server 2016 - 2022). Required 3 Years SMB-based Network Scanning experience including Windows File Server management, Folder and Share security. Required 3 Years Windows Active Directory Identity Administration AND Azure AD Identity Administration experience. Required 3 Years PowerShell/Graph Scripting experience. Highly Desired 2 Years File Access and Recovery - Experience recovering files with VSS and recovering files from backup. Highly Desired 2 Years Documentation Proficiency. Highly Desired 1 Year MS SharePoint, Teams & OneDrive - troubleshooting user access from the backend - authentication, permissions, licensing. Desired 2 Years Information Security. Desired 2 Years

Requirements