Job description

Job Description: • What are the top 3 skills required for this role? 1. M365 Copilot Support 2. M365 Copilot Administration Job Description/ Responsibilities M365 Copilot Architect Roles & Responsibilities Conduct root-cause analysis for unresolved issues. Collaborate with Microsoft to support advanced problem resolution. Monitor system performance and identify bottlenecks. Implement performance enhancements and optimizations. Ensure system scalability and stability. Regularly update and patch systems to maintain security and functionality. Conduct thorough testing before deploying new features or updates. Develop strategies for futureproofing the technology. Provide input for the CoPilot related communications to the Northern Trust team. Provide best practices, tips and tricks and assistance in prompt engineering for the use cases to improve CoPilot adoption Utilize the Microsoft 365 Copilot dashboard and manage the same such as user access and permissions. Monitor the adoption and license rate of active Copilot users Generate standard and ad-hoc reports using Microsoft 365 Copilot dashboard as required by various stakeholders. Copilot Readiness report Copilot Usage report Copilot adoption report Copilot impact report Analyse data to provide actionable insights to management and other stakeholders. Identify trends, anomalies, and opportunities for improvement based on report data. Utilize the Microsoft 365 Copilot dashboard and manage the same such as user access and permissions. Execution of internal processes related to M365 Copilot, which include, license reconciliation in coordination with Northern Trust and based on their direction, surveilled partner reporting, license allocation management, among others. L3 to work with High Touch and Service Desk teams in Northern Trust under guidance from them. Monitor the adoption and license rate of active Copilot users Generate standard and ad-hoc reports using Microsoft 365 Copilot dashboard as required by various stakeholders. Analyse data to provide actionable insights to management and other stakeholders. Identify trends, anomalies, and opportunities for improvement based on report data. Development of KB articles and knowledge transfer to Northern Trust I appreciate your response and hope you have a wonderful day!

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