Job description

Job Title: IT Technical Analyst Location: La Porte, TX, 77573 - ONSITE Duration: Contract On-going Role Overview: As an IT Technical Analyst, you will provide Tier 1 and Tier 2 support to internal users, resolving incidents, problems, and requests related to various technologies. You will work closely with end-users, addressing issues via phone, email, ticketing systems, and instant messaging. You will also participate in IT upgrades, troubleshoot hardware and software issues, and contribute to cost-saving initiatives. Key Responsibilities: • Provide excellent customer service, engaging with users to resolve IT issues and follow up for timely resolutions. • Image and install PCs, assist with telephone installations, and troubleshoot issues related to wireless networks, printers, scanners, and mobile devices. • Support users utilizing Microsoft Active Directory for user account management. • Offer guidance to colleagues in resolving IT incidents, helping to maintain smooth workflows. • Identify and resolve technical issues related to software applications, hardware, and network systems. • Proactively identify areas for system improvements and communicate potential changes to senior leadership. • Ensure compliance with departmental guidelines and standards while performing your duties. • Assist in the migration of users to newer Windows versions (Windows 10, Windows 11). • Clearly document technical issues and resolutions for client reference. • Work efficiently within the company's ticketing system to log, track, and close incidents promptly. Qualifications & Skills: • Excellent communication skills with a proven ability to interact effectively with clients through face-to-face, telephone, and electronic communication. • Solid understanding of computer support, troubleshooting, and IT systems. • Proficient in Windows 10, Windows 11, and Microsoft 365 (Outlook, Word, Excel, etc.). • Familiarity with Microsoft Active Directory, including user account creation, password management, and permission handling.

Requirements