Job description

Note This is a W2 position, not a C2C opportunity. If shortlisted, we will contact you via email or WhatsApp – kindly respond at the earliest. Visa sponsorship and relocation support are not available. Work Type: Full-time | On-site Location: San Jose, CA Compensation: Based on Experience | Hourly Pay Notice Period: Immediate Joiner / Up to 30 Days Preferred About The Client • We are hiring on behalf of a global IT services leader, seeking a Product Manager with deep expertise in Generative AI to lead product strategy and delivery across Sales and Support technology stacks. Job Summary • We’re looking for a Product Manager with a strong background in AI and enterprise platforms to define roadmaps, drive GenAI integration, and collaborate cross-functionally on cutting-edge Sales and Support technologies. This role requires a blend of strategic thinking, customer-centric product development, and hands-on knowledge of AI services. Key Responsibilities • Define and maintain a multi-quarter product roadmap focused on Sales/Support tools • Lead the integration of Generative and Agentic AI capabilities into product offerings • Conduct market research and collect customer feedback to guide product direction • Collaborate with Engineering, UX, Sales, Legal, and Support teams to ensure delivery • Define KPIs, analyze performance data, and iterate based on insights • Stay updated with AI trends and guide development of AI-powered features • Drive product vision from ideation through go-to-market execution Key Requirements • 7+ years of Product Management experience, including AI-driven product launches • Proven success in Sales and Support tech domains • Strong knowledge of Generative AI / Agentic AI, use case integration experience • Hands-on with cloud AI platforms: Azure OpenAI, Amazon Bedrock, AWS SageMaker • Experience integrating AI into CRM and Support platforms • Bachelor’s degree in CS, Engineering, Business, or related field (MBA a plus) • Strong communication, leadership, and cross-functional collaboration skills • Familiarity with AI/ML frameworks, data analysis, and UX principles for AI features

Requirements