Job description

Note: The job is a remote job and is open to candidates in USA. Ferguson is a Fortune 500 company that provides quality supplies across various industries and is committed to building better infrastructure and homes. They are seeking a proactive Associate System Administrator to support and manage Microsoft Exchange and Microsoft 365 environments, focusing on technical support, troubleshooting, and IT project assistance. Responsibilities • Provide first-line technical support and troubleshooting for Microsoft Outlook and Exchange Online including hybrid Exchange environments. • Assist with the lifecycle of mailboxes, distribution groups, public folders, and shared mailboxes. • Monitor and respond to support tickets, documenting issues and resolutions accurately. • Troubleshoot device connectivity, software, and hardware issues. • Maintain inventory records for hardware and software assets. • Support IT projects including hardware refreshes, system upgrades, and rollout of new technologies. • Assist with system backups and routine maintenance schedules. • Be a part of an on-call rotation and possibly work two weekends a year for maintenance. Skills • Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field — or equivalent hands-on experience. • In-depth knowledge of Microsoft Exchange (both on-premises and Exchange Online) preferred. • Experience with Active Directory. • Understanding of and experience with PowerShell scripting for automation. • Familiarity with other M365 applications like SharePoint and Teams. • Excellent problem-solving and communication skills. • Willingness to learn new tools and adapt to evolving technologies. • Certifications such as CompTIA A+, Microsoft 365 Certified: Azure Fundamentals, or equivalent. • Exchange Admin Center (EAC) - Proficiency in managing both On-Prem and Cloud Exchange environments. • Experience with ticketing systems (e.g., ServiceNow, Jira Service Desk, Zendesk). • Familiarity with ITIL practices or Help Desk workflows. • Understanding of phone routing systems such as Genesys, Cisco, etc. Benefits • Health • Dental • Vision • Paid time off • Life insurance • 401(k) with a company match • Mental health coverage • Gender affirming and family building benefits • Paid parental leave • Associate discounts • Community involvement opportunities Company Overview • Since 1953, Ferguson has been a leading source of quality supplies for a variety of industries. It was founded in 1953, and is headquartered in Newport News, Virginia, USA, with a workforce of 10001+ employees. Its website is http://www.ferguson.com/. Company H1B Sponsorship • Ferguson has a track record of offering H1B sponsorships, with 5 in 2025, 4 in 2024, 6 in 2023, 5 in 2022, 11 in 2021, 4 in 2020. Please note that this does not guarantee sponsorship for this specific role.

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