Job description

Are you a customer-obsessed, AI-curious problem-solver who thrives in an inclusive, collaborative global team? The Azure customer experience (CXP) team’s mission is to transform Microsoft Cloud customers into fans. Through our deep engineering engagements with customers and teams across Microsoft, we analyze and amplify customer needs and drive the vision to improve Cloud quality, security, and reliability. Our culture of growth mindset and empowerment are central to who we are and how we work.The Azure Advanced Cloud Engineering & Supportability (ACES) Strategic is hiring Principal Azure Customer Engineering Manager – Americas Leader. To Lead the Americas. We are leaders in delivering and innovating engineering support capabilities that enable customer success. We deliver high-touch engineering engagements for Mission Critical customers on Azure. This leader is accountable for end-to-end engineering support delivery, demonstrating a critical partnership with internal and external stakeholders. This role serves as the highest escalation point for the Americas business, driving customer satisfaction and is a manager of managers’ position.This role requires leadership, operational and strategic skills to lead a high performing organization of managers and individual contributors responsible for providing world class Azure experience to our customers. You will work with industry-leading companies and directly partner with engineering teams within Azure to deliver solutions and new capabilities.Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.ResponsibilitiesPeople Leadership:• Managers deliver success through empowerment & accountability

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