Job description

The primary purpose of this role is to set strategy for and manage the design, implementation, system administration and maintenance of technology for the Legal Department. As a member of the Legal Operations team, the Project Lead will design and implement a best-in-class ecosystem of technology to drive greater efficiency, as well as deliver more robust analytics to drive better decision-making across each practice area of the Legal Department. This role involves developing trusted partnerships with legal staff and Chick-fil-A IT staff and deliver on common goals as well having the ability to clearly articulate and present technical information to a broad/diverse audience. Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community. SOURCING NEW TECHNOLOGY • Lead strategy for developing out the ecosystem of technology to support the Legal Department • Benchmark systems with major law firms, corporate law departments, and industry organizations (e.g. ACC, CLOC, ILTA, etc.) to identify leading software and implementation partner • Partner with Corporate Procurement in Request for Proposal (RFP), selection and contracting process IMPLEMENTATION OF NEW TECHNOLOGY • Serve as CFA Project Manager on implementation projects responsible for project plan, timelines, scheduling of all meetings throughout project and coordinate same with implementation partner Project Manager • Manage budget associated with tech project and identify/obtain future budget needs for multi-year projects • Manage implementation partner relationship • Set strategy for and lead work with implementation partner and internal teams on system requirements, design, build, integrations, User Acceptance Testing (UAT) and Systems Integration Testing (SIT) • Serve as Communication & Training Lead • Set strategy, create plan for and work with department staff and implementation partner on mapping and migration of data and/or documents into new system and QC of same SYSTEM ADMINISTRATION • Utilize ticketing system to respond to end user questions, requests for help and enhancement requests • Consult to and resolve bugs and other system fixes needed; or escalate same to managed services partner • Manage relationship and work of managed services partner • Set strategy for and manage security and user roles • Maintain health of system: alert review, upgrades, version control, enhancements, etc. • System maintenance: daily check of system syncs, keep templates current, ensure pick lists are kept current, etc. • Attend software partner conferences to stay current on features and new releases • Support MAC iOS updates and PC and MAC installs of system software • Work with CFA DTT team for vendor access, SSO, utility and desktop installs, Microsoft Add-Ins, temporary server space, etc. PROCESS IMPROVEMENT • Lead department Practice Area teams through Process Improvement exercises by mapping current state and helping them to identify ways to make the workstream more efficient in a future state • Identify steps that can be automated, that provide cost savings and that increase capacity for the team • Lead team Roadmap initiative to track needs of department and plan work for the team OTHER • Lead Change Management initiatives to bring department along with new system deployments and process changes • New staff onboarding: setting up system access and providing training in systems • Provide updates to Legal Leadership on status of technology stack and innovation work • Attend Legal Operations industry conferences (CLOC, ACC, ILTA, etc.) to stay current on industry standards • Ad-hoc projects, as required • Bachelor’s degree or the equivalent combination of training and experience from which comparable skills can be acquired • 3+ years of experience leading software design and implementation projects, system administration and managing consulting partners • Advanced Excel Skills • Experience with reporting and dashboard tools such as Tableau, Sisense, Power BI • Proficient with Office 365 suite of tools, including SharePoint • Thorough understanding of product and software development lifecycle processes, procedures and tools • Exceptional organizational and project management skills with high attention to detail • Collaborative work style • Excellent interpersonal and communication skills • Must understand database management and systems best practices • Excellent analytical and problem solving skills • Ability to manage multiple priorities and tasks with the skills to adapt to changes in a fast-paced environment • Ability to work independently and escalate issues • Bachelor’s degree in computer information systems, or other IT-related field of study • 6+ years of experience leading software design and implementation projects, system administration and managing consulting partners • Experience with DocuSign: CLM+, Insights & Analyzer • Experience with iManage, TeamConnect, TRiRIGA, Oracle Cloud • Legal knowledge • Experience with Microsoft Power Apps and Microsoft Power Automate 3 10% Bachelor's degree or equivalent experience Bachelor's Degree Computer Information Systems or other IT-related major 3.0

Requirements