Job description

GuidePoint Security provides trusted cybersecurity expertise, solutions and services that help organizations make better decisions and minimize risk. By taking a three-tiered, holistic approach for evaluating security posture and ecosystems, GuidePoint enables some of the nation’s top organizations, such as Fortune 500 companies and U.S. government agencies, to identify threats, optimize resources and integrate best-fit solutions that mitigate risk.GuidePoint is seeking a strategic, hands-on, AI-Enabled Process Improvement Engineer to accelerate the modernization of our Cloud Security Professional Services operations. This role blends technical execution with operational improvement—leveraging AI tools to automate, document, and optimize the way we deliver services.  This role play a key role in structuring and applying AI capabilities to active projects, standardizing deliverables, reducing manual effort, and building the foundation for scalable, repeatable service offerings. This role will work directly with service leads and cloud engineers to identify inefficiencies and apply practical, AI-driven solutions to improve consistency and performance Roles and Responsibilities: Implement and manage AI tools (e.g., GPT-based document generators, automated QA scripts, workflow bots) to improve proposal development, documentation, and reporting. Train and refine AI models or prompts based on internal use cases to align with delivery standards and voice. Participate in active cloud security projects by creating structured documentation, summaries, and deliverables using AI-assisted tools and input from team leads. Reduce rework and QA burden on leads by applying AI to accelerate content production and standardization. Participate in Service Catalog Engineering by using AI to analyze historical proposals, statements of work, and delivery artifacts to extract reusable service components. Help build and maintain an AI-structured, up-to-date Security Service Catalog to support sales and delivery teams. Identify repetitive or manual delivery processes that are candidates for AI automation. Measure and report on time savings, standardization improvements, and output quality from AI-assisted workflows. Contribute to client-facing projects by supporting service delivery with documentation and AI-enhanced process work. Take on additional responsibilities as assigned, including supporting new AI initiatives, cross-functional process improvement efforts, or special projects aligned with business priorities. Requirements: Experience in process improvement, project coordination, documentation, or delivery operations using AI solutions. Hands-on experience with AI tools (e.g., ChatGPT, Microsoft Copilot, automation platforms, prompt engineering, or scripting). Strong skills in documentation, structured writing, and process mapping. Comfortable working across technical and non-technical teams. Familiarity with cloud platforms (AWS, Azure, or GCP) and/or security services is a plus. Ability to work independently and collaboratively with technical teams. We use Greenhouse Software as our applicant tracking system and Zoom Scheduler for HR screen request scheduling. At times, your email may block our communication with you. Please be sure to check your SPAM folder so that you don't miss updates on your application. Why GuidePoint?GuidePoint Security is a rapidly growing, profitable, privately-held value added reseller that focuses exclusively on Information Security. Since its inception in 2011, GuidePoint has grown to over 1000 employees, established strategic partnerships with leading security vendors, and serves as a trusted advisor to more than 4,200 customers. Firmly-defined core values drive all aspects of the business, which have been paramount to the company’s success and establishment of an enjoyable workplace atmosphere. At GuidePoint, your colleagues are knowledgeable, skilled, and experienced and will seek to collaborate and provide mentorship and guidance at every opportunity.   This is a unique and rare opportunity to grow your career along with one of the fastest growing companies in the nation.Some added perks…. Remote workforce primarily (U.S. based only, some travel may be required for certain positions, working on-site may be required for Federal positions) Group Medical Insurance options: Zero Deductible PPO Plan (GuidePoint pays 90% of the premium for employees and 70% for family plans (spouse/children/family) or High Deductible Health Plan with HSA (GuidePoint pays 100% of the employees premiums and 75% for family plans (spouse/children/family) and GPS will contribute in one lump sum: ($500 per EE annually / $1000 per family annually (includes spouse/children/family options) Group Dental Insurance: GuidePoint pays 100% of the premium for employees and 75% of family plans 12 corporate holidays and a Flexible Time Off (FTO) program Healthy mobile phone and home internet allowance Eligibility for retirement plan after 2 months at open enrollment Pet Benefit Option  

Requirements