Job description

Fusion HCR is hiring! Contract, Salesforce and D365 Technical Project Manager. Position is hybrid in Las Vegas, NV. Job Description We are seeking an experienced and highly skilled Salesforce and D365 Technical Project Manager to lead the planning, execution, and delivery of complex projects involving both Salesforce and Microsoft Dynamics 365 platforms. This role requires a strong blend of technical acumen, project management best practices, and excellent communication skills to bridge the gap between business needs and technical solutions across these critical CRM and ERP systems. The ideal candidate will have a proven track record of successfully managing end-to-end implementations, integrations, and enhancements for both Salesforce and D365, ensuring projects are delivered on time, within budget, and to the highest quality standards. A strong preference will be given to candidates with hands-on experience and a solid understanding of MuleSoft API-led connectivity and integration patterns. Key Responsibilities: Project Planning & Management: • Define project scope, goals, deliverables, and timelines for Salesforce and D365 initiatives, collaborating closely with stakeholders, business users, and technical teams. • Develop comprehensive project plans, including detailed tasks, resource allocation, and budget management. • Lead and facilitate project ceremonies (e.g., sprint planning, daily stand-ups, retrospectives) for Agile methodologies, or manage traditional Waterfall projects as appropriate. • Monitor project progress, track key metrics, and provide regular status reports to stakeholders and senior management. • Identify, assess, and mitigate project risks and issues, developing contingency plans to ensure successful project outcomes. • Manage change requests, ensuring they are properly documented, approved, and incorporated into project plans. Technical Leadership & Solutioning: • Possess a strong understanding of both Salesforce and Microsoft Dynamics 365 platforms, including their respective ecosystems, functionalities, and best practices. • Work closely with solution architects, developers, and administrators to translate business requirements into technical specifications and feasible solutions for both platforms. • Oversee the technical design, development, testing, and deployment phases of projects, ensuring adherence to architectural standards and best practices. • Provide technical guidance and serve as an escalation point for development teams working on Salesforce and D365. • Drive the integration strategy between Salesforce and D365, as well as other enterprise systems. Experience with MuleSoft API-led connectivity and a deep understanding of its capabilities for complex integrations is highly preferred. • Ensure data integrity and consistency across integrated systems. Stakeholder & Team Management: • Effectively communicate project expectations, progress, and challenges to diverse stakeholders, including business users, IT leadership, and vendors. • Build and maintain strong relationships with clients and internal teams, fostering a collaborative and productive environment. • Lead, mentor, and motivate cross-functional project teams (developers, administrators, business analysts, QA testers) for both Salesforce and D365 projects. • Facilitate effective communication and collaboration within the project team and across departments. Quality Assurance & Continuous Improvement: • Establish and enforce quality standards throughout the project lifecycle, including code reviews, testing protocols, and documentation requirements. • Coordinate user acceptance testing (UAT) activities and ensure client sign-off on deliverables. • Stay up-to-date with the latest features, updates, and industry trends for both Salesforce and Microsoft Dynamics 365, and integration technologies like MuleSoft. • Identify opportunities for process improvement and innovation within project management methodologies and technical implementations. Qualifications: • Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field. • 10+ years of experience in technical project management, with significant experience specifically managing projects involving Salesforce and Microsoft Dynamics 365. • Proven track record of successfully delivering complex enterprise-level projects on time and within budget. Deep technical understanding of Salesforce: • Sales Cloud, Service Cloud, Marketing Cloud, Experience Cloud, or other relevant Salesforce Clouds. • Salesforce Apex, Visualforce, Lightning Web Components (LWC), Flow. • Salesforce integration patterns and tools (e.g., API integrations). • Salesforce administration and configuration. Deep technical understanding of Microsoft Dynamics 365: • Dynamics 365 for Sales, Customer Service, Field Service, Finance, Supply Chain, or other relevant D365 modules. • Power Platform (Power Apps, Power Automate, Power BI) knowledge. • Dynamics 365 customization and configuration (entities, forms, workflows, business rules). • Dynamics 365 integration patterns and tools. • Strong preference for candidates with direct experience in MuleSoft API development, design, and integration architectures. • Strong knowledge of Software Development Life Cycle (SDLC) methodologies, including Agile (Scrum, Kanban) and Waterfall. • Preferred experience working with SmartSheet and Azure DevOps Certifications: • Project Management Professional (PMP), PRINCE2, or Agile certification (e.g., Certified ScrumMaster) is highly desirable. • Salesforce Administrator/Developer/Consultant certifications are a plus. • Microsoft Dynamics 365 certifications are a plus. • MuleSoft certifications (e.g., MuleSoft Certified Developer, MuleSoft Certified Platform Architect) are a significant advantage. • Excellent leadership, team management, and interpersonal skills, with the ability to motivate and inspire cross-functional teams. • Exceptional communication (written and verbal), presentation, and negotiation skills. • Strong analytical and problem-solving abilities, with a keen eye for detail. • Ability to manage multiple projects simultaneously and prioritize effectively in a fast-paced environment.

Requirements