Job description

Qualifications: >> Education: • Higher vocational training in a relevant IT discipline with at least 3 years of related experience, OR Secondary education with a minimum of 5 years of post-related experience >> Technical Experience • 3+ years of hands-on experience in a large enterprise IT environment • Proven troubleshooting skills across hardware, OS, and network layers • Microsoft SharePoint Server (2016/2019) – administration and support • Microsoft SQL Server (2014/2016/2019) – installation, backup, troubleshooting • Windows Server Systems and Windows Workstations – configuration and management • Active Directory, DNS, Group Policies (GPOs) – setup and maintenance • PowerShell / Windows scripting – automation and task scripting • VMware vSphere and Hyper-V – virtual infrastructure experience • Remote support in secure or distributed environments >> Preferred Certifications: • Microsoft SharePoint Administrator • Microsoft SQL Server • VMware vSphere • Microsoft Windows Server or OS • ITIL Foundation Certification Key Responsibilities: >> System & Software Configuration: • Assist with configuration design and implementation for enterprise software • Participate in quality assurance and peer reviews of system setup • Use standard tools and scripts to support system consistency and performance >> SharePoint & SQL Administration: • Manage SharePoint farm performance, patches, and upgrades • Monitor SQL Server performance and ensure data integrity • Apply system tuning techniques to enhance reliability and efficiency >> Infrastructure & Network Support: • Maintain core network configurations and perform basic troubleshooting • Use network diagnostic tools to resolve faults and track performance • Support GPO and security policy implementation >> System Installation & Asset Lifecycle: • Install, maintain, or decommission systems based on internal standards • Conduct diagnostics during hardware/software installation • Maintain documentation and hardware/software inventory >> Release & Deployment Operations: • Conduct system deployments using enterprise tools and methods • Log deployment activity and resolve incidents or escalations • Create/update SOPs for system maintenance and response handling >> Collaboration & IT Support: • Work cross-functionally with IT teams to align with operational goals • Support physical IT infrastructure tasks (must be able to lift up to 25 lbs) • Take ownership of escalated service tickets and ensure timely resolution • Document procedures, changes, and resolutions clearly in ITSM systems

Requirements