Job description

Are you passionate about going beyond expectations and helping businesses get the most from their technology? If so, we have a fantastic opportunity for you to join a dynamic Application Support Team as a D365 Power Platform Lead, taking ownership of our Microsoft Dynamics 365 CRM and Power Platform applications. As the D365 Power Platform Lead, you'll: • Lead & Manage a team of support specialists, ensuring incidents, bugs, and small changes are resolved promptly and effectively. • Be the go-to expert for our D365 CRM and Power Platform apps, supporting stability and helping identify opportunities to automate, improve, and evolve. • Collaborate with architects and development teams to guide strategic change - your practical input and platform expertise will be vital. • Ensure the platform is safe, compliant, up-to-date, and governed to policy standards. • Enhance proactive monitoring to detect and prevent business-impacting issues before they arise. Key Responsibilities for the D365 Power Platform Lead: • Oversee daily support operations, manage SLAs, and resolve escalations • Maintain, update, and secure D365 and Power Platform configurations • Deliver small changes and enhancements in an agile, DevOps-enabled environment • Manage incidents, problems, and risks related to service delivery and cybersecurity • Build and configure workflows, automations, APIs, and integrations • Drive process improvements and efficiency gains across teams • Lead platform audits, asset management, service catalogue updates • Support training, documentation, and knowledge-sharing culture What you'll bring as the D365 Power Platform Lead: • 5+ years of team leadership/management experience • Hands-on experience administrating and configuring Microsoft Dynamics 365 • Experience in Power Platform development (including Power Apps, Power Automate, and Dataflows) • Strong technical knowledge of integrations, APIs, and modern DevOps practices • Familiarity with Microsoft 365 roadmap and cloud-based business solutions • Knowledge of security principles and compliance best practices • Skilled in platform governance, auditing, and performance monitoring • Experience using tools like Azure DevOps, system monitoring toolsets, and service desk software This is your chance to make a meaningful impact - leading a team, shaping the future of our technology services, and helping the business grow through smarter use of Microsoft platforms.

Requirements