Job description

Who We Are Pattison ID helps companies deploy their identity for maximum consistency, engagement and impact across physical and digital signage, and branded environments. Our comprehensive signage solutions, including exterior, interior, wayfinding, and digital signage, redefine how brands connect with their audiences. Our Solutions We offer architectural, digital services, sign maintenance solutions and flexible leasing options. As one of the largest companies in our industry, with 7 manufacturing facilities, 8 sales and operations offices, and over 1,000 employees across the US and Canada, Pattison ID is committed to offering a culture where team members can achieve their unique career ambitions, while embodying our Core Values of Innovation, Delight, Dependability, Involvement and Drive. Essential Functions: What you’ll do: • Own the performance of the Customer Portfolio(s), including: • Superior customer service to corporate and regional contacts • Backlog management & KPI’s • Delivery of expected sales monthly, quarterly, annually. • Growth in conjunction with the National Sales Executive • Meeting & improving execution timelines • Meeting & improving selling margins • Minimizing Non-Conformity • Share successes by continually communicating and educating our customers on the work we do and how it benefits them • Analyze workload requirements and manage resources in order to maintain expected level of service. • Manage, develop, train and coach a high-performance team committed to excellence for every customer and project. • Analyze the current processes and workflow structure and develop synchronized, standardized workflows. • Ensure organizational objectives relating to customer service are achieved, including reduced lead times, on-time delivery, and effective customer communications, and provide feedback to management on status of same. • Focus the team on critical objectives and measurables (KPI’S) to ensure follow-up and corrective actions are implemented as needed. • Ensure field partners are graded and audited per guidelines and provide feedback to those partners to maintain and strengthen working relationships. • Work with the plant and external partners to ensure appropriate levels of inventory are forecasted and maintained. Qualifications Required • BA in business or a related field. PMP or other advanced management training. • Strong customer service orientation. Previous experience interacting with customers • required. • Exceptional communication and interpersonal skills. Must be able to communicate • effectively with customers as well as internal teams such as Sales, Operations, and Finance; management peers; and direct reports. • Demonstrated understanding of information systems technology and business/manufacturing applications. Proficiency in Microsoft Suite (Word, Excel, PowerPoint, and Projects) is required. • Demonstrated success in a fast-paced organization with multiple, rapidly changing priorities. • Strong financial management skills and understanding. • Experience developing innovative business solutions and creating new opportunities. • Enthusiasm and interest in the sign industry. • Excellent written and oral communication skills, and experience managing complex communication frameworks with both internal and external stakeholders. • Solid problem-solving skills and the ability to adapt to new and changing circumstances. • Ability and willingness to manage strategic and operational activities requiring a high level of detail. • Ability to work with different departments to drive towards a common goal. • Ability to develop and implement both short term and long-term plans. • Ability to meet and exceed KPIs measuring effectiveness of all procedural protocols. • Ability to develop and modify existing protocols to improve performance and ensure compliance. • Able to thrive in a high paced environment with tight timelines and complex resource management. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is constantly required to sit and use hands to operate telephone, type and operate computer and mouse. • The employee is frequently required to talk, hear, and bend and twist neck. • The employee may occasionally lift and/or move up to 10 pounds and rarely lift and/or move up to 25 pounds. • Specific vision abilities required by this job include close vision and distance vision. What We Offer • 11 paid holidays • 1 Paid Floating Holiday to recognize a special day of significance to you • Generous Paid Time Off Policy • Comprehensive health, dental, and vision benefits • 401K Plan with Company matching, • Hybrid Work Model • On the job training and development • Collaborative and Inclusive work environment • Special Employee Discounts: Ripley’s Believe It or Not, Great Wolf Lodge and other destinations and services Pattison ID operates independently within The Jim Pattison Group, headquartered in Vancouver, and comprised of over 605 locations worldwide. The Jim Pattison Group is broadly based across the automotive, media, packaging, food sales and distribution, magazine distribution, entertainment, export, and financial industries.

Requirements