Job description

WHO WE ARE We are the Metropolitan Council, the regional government for the seven-county Twin Cities metropolitan area. We plan 30 years ahead for the future of the metropolitan area and provide regional transportation, wastewater, and housing services. More information about us on our website. We are committed to supporting a diverse workforce that reflects the communities we serve. Metro Transit is one of the country's largest transit systems, employs more than 3,000 people, and provides more than 80 million rides a year through an integrated network of buses, light rail, and commuter trains, as well as resources for those who carpool, vanpool, walk, or bike in the Twin Cities. How your work would contribute to our organization and the Twin Cities region: The Manager, Business Systems within Metro Transit's Service Development Department provides leadership with business technology. This individual will be responsible for leading the coordination of service between department managers, technology users, Information Systems, and other business partners to procure, maintain and improve data, systems, and reports that support the department and agency core functions. This role will work to ensure business continuity and development of department staff. What you would do in this job Team Leadership: Supervises System Support staff, sets goals, monitors performance, provides coaching, and ensures alignment with department and agency objectives. System & Data Management: Oversees administration and upgrades of systems like HASTUS and Remix; coordinates with IS to manage data flows and customizations. Reporting & Content: Leads development and delivery of reports; manages content across platforms such as SharePoint, MetNet, Teams, and archival systems. Technology Strategy: Develops and implements technology roadmaps; evaluates emerging tools and represents the department in agency-wide tech initiatives. Vendor & Project Oversight: Manages procurement, contracts, and vendor performance for key technology services and platforms. Collaboration & Support: Coordinates with internal teams to assess needs, design solutions, and provide administrative and technical support. What education and experience are required for this job (minimum qualifications) Any of the following combinations of completed education (in Business Administration/Management, Information Technology, Mathematics, Computer Science or closely related field) and progressive experience with application and data management, project management, business systems management analysis, or closely related field with at least two (2) years of management, supervisory or leadership experience. High school diploma/GED with nine (9) or more years of experience AND at least two (2) years of experience in management, supervision or leadership. Associate degree with seven (7) or more years of experience AND at least two (2) years of experience in management, supervision or leadership. Bachelor's degree with five (5) or more years of experience AND at least two (2) years of experience in management, supervision or leadership. Master's degree or higher with three (3) or more years of experience AND at least two (2) years of experience in management, supervision or leadership. Metropolitan Council Employees Only: Successful completion of any one of the following four Metropolitan Council Leadership/Supervisory training programs will substitute for lead/supervisory experience. You must attach your certificate(s) as proof of completion of the program to your application. Only completion of one of the four programs listed below will substitute credit (6 months or 1 year) for lead/supervisory experience. Metro Transit Leadership Academy = 1 year Project Management Development Program (12-month session) = 1 year Project Management Development Program (6-month session) = 6 months Four Learning Institute Certificates - You must obtain all four certificates listed below to receive credit for 6 months supervisory experience. Leading Self-Personal Effectiveness Certificate Leading Self-Communication Certificate Leading Self-Business Skills Certificate Leading Others-Preparing for Supervisor Certificate What additional skills and experience would be helpful in this job (desired qualifications): Experience managing projects for the development and implementation of technology systems. Experience working with data management, data analysis, and business intelligence platforms. Examples may include SQL Server (or other database platforms), Databricks (or other cloud-based data lake platforms), R / R Studio / R Shiny, Python, Power BI (or other business intelligence platforms), etc. Experience working with Metro Transit technology systems such as HASTUS, Ops Datamart, Remix, GIS, TransitMaster, ScheduleDB, or ATIS. Experience working in transportation or transit with knowledge of transit organizations, planning, scheduling, and operations. Experience in public sector management. Experience working with diverse populations and understanding the value different experiences bring to the workplace. Experience utilizing transit or transportation system as a rider including knowledge of routes and schedules. What knowledge, skills and abilities you should have within the first six (6) months on the job: Knowledge of database management, programming logic, information technology management, and business analysis methodologies. Knowledge of technology procurement and vendor/contract management. Knowledge of reporting platforms. Skilled with Microsoft Office365 tools (Word, PowerPoint, Excel, SharePoint, etc.). Ability to lead/manage a team through coaching, development, and performance management Ability to manage multiple projects and provide direction to others. Ability to promote an equitable, positive, and respectful work environment which values cultural diversity among all employees. What you can expect from us: We offer the opportunity to make a difference and positively influence the Twin Cities metropolitan area. We encourage our employees to develop their skills through on-site training and tuition reimbursement. We provide a competitive salary, excellent benefits and a good work/life balance. More about why you should join us. Additional information Union/Grade: Transit Managers and Supervisors Association (TMSA) /Grade I FLSA Status: Exempt Safety Sensitive: No What your work environment would be: Most of the work time is performed in a standard office setting. Travel to various locations in the seven county metropolitan areas will be required with occasional out-of-state travel. What steps the recruitment process involves: We review your minimum qualifications. We request your Work Record Evaluation (ATU employees only). We rate your education and experience. We conduct a structured panel interview. We conduct a selection interview. Once you have successfully completed the steps above, then: If you are new to the Metropolitan Council, you must pass a drug test (safety sensitive positions only), and a background check which verifies education, employment, and criminal history. A driving record check and/or physical may be conducted if applicable to the job. If you have a criminal conviction, you do not automatically fail. The Metropolitan Council considers felony, gross misdemeanor and misdemeanor convictions on a case-by-case basis, based on whether they are related to the job and whether the candidate has demonstrated adequate rehabilitation. If you are already an employee of the Metropolitan Council, you must pass a drug test (if moving from a non-safety sensitive position to a safety sensitive position) and criminal background check if the job you're applying for is safety sensitive, is a supervisory or management job, is in the Finance, Information Services, Audit, or Human Resources departments, or has access to financial records, files/databases, cash, vouchers or transit fare cards. A driving record check and/or physical may be conducted if applicable to the position. The Metropolitan Council is an Equal Opportunity, Affirmative Action, and veteran-friendly employer. The Council is committed to a workforce that reflects the diversity of the region and strongly encourages persons of color, members of the LGBTQ community, individuals with disabilities, women, and veterans to apply. If you have a disability that requires accommodation during the selection process, please emailHR-OCCHealth@metc.state.mn.us.

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