Job description

Dice is the leading career destination for tech experts at every stage of their careers. Our client, Stellent IT LLC, is seeking the following. Apply via Dice today! Dynamics 365 CRM Developer Location: Harrisburg, PA Position Type: Hybrid Hybrid/Onsite Schedule: 1 week a month onsite Contract Length: 30 months Hours & Onsite days: Onsite 1 week a month Address: 300 East Park Drive, Harrisburg, PA 17111 Position Overview: As a Dynamics 365 CRM Developer, you will configure and develop Microsoft Dynamics 365 CE solutions, ensuring seamless integration with platforms such as Contact Center applications, SAP, self-service portals, and payment gateways. You will work collaboratively within cross-functional teams in an Agile environment to deliver high-performing, user-centric solutions while supporting training, change management, and user adoption. The role includes aligning technical customizations with business needs, contributing to CI/CD pipelines, and adhering to established standards and best practices throughout the software development lifecycle. Duties: • Configure and develop Microsoft Dynamics 365 CE based on Agile backlog requirements. • Define functional requirements and implement integrations with systems such as Contact Center applications, self-service portals, SAP, and payment gateways. • Configure Dynamics 365 CE applications to meet specific business needs, including Omnichannel features like Channels, Workstreams, and Unified Routing. • Ensure seamless integration, performance, and efficient data flow across connected systems. • Collaborate with technical teams to align customizations and integrations with functional requirements. • Provide ongoing support, maintenance, and optimization of Dynamics 365 CE solutions. • Identify and implement enhancements to improve system functionality and user experience. • Support the development of end-user training materials and promote user adoption. • Work within CI/CD pipelines and follow best practices in Application Lifecycle Management. • Perform additional development and configuration tasks as assigned. • Lead and participate in project team activities for system work efforts related to enterprise systems. Required Skills: • 5+ years of experience developing and configuring business applications within the Microsoft Dynamics 365 CE CRM environment. • 3+ years of experience configuring Dynamics 365 Customer Service features such as Omnichannel, Unified Routing, and related functionalities. • Successfully delivered at least two full-scale implementation projects for high-volume contact centers. • Hands-on experience integrating Dynamics 365 CE with back-office systems such as ERP platforms and payment gateways. • Strong understanding of Contact Center technologies, including telephony, IVR-based solutions, self-service web portals, and native mobile applications. • Familiarity with Agile development methodologies and the ability to work within Agile teams. • Proficiency in Microsoft Office 365 tools, including Teams, Word, Excel, and PowerPoint, as well as the Microsoft Azure DevOps (ADO) Testing Module. Preferred Skills: • Working towards certification as a Power Platform Functional Consultant Associate (PL-200). • Working towards certification as a Dynamics 365 + Power Platform Solution Architect Expert (PL-600). • MS Dynamics Fast Track recognized architect. • Microsoft Most Valuable Professional (MVP) recognition. • Dynamics 365 Fundamentals (MB-910). • Microsoft Power Platform + Dynamics 365 Core (MB-200). • Power Platform App Maker Associate (PL-100). • Dynamics 365 Customer Service Functional Consultant Associate (MB-230). • Power Platform Developer Associate (PL-400). • Enterprise Business Solutions, specifically SAP projects. • ITIL / ITSM practices and methodologies. Priyanka Rani Technical Recruiter E: P: +1 : A: Stellent IT LLC, 505 Knolle Court, Saint Augustine, FL 32092

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