Invenergy drives innovation in energy. Powered by decades of entrepreneurial experience and unparalleled execution, we solve the energy challenges facing our customers and communities. We provide power generation and storage solutions at scale around the world to create a cleaner energy future. We develop. We build. We own. We operate. We are Invenergy. This position will be open for application for at least 3 calendar days from the posting date. This position will remain open for application based on business need, which may be before or after the 3-day posting window. Job Description Position Overview The TSG Application Manager's primary responsibility is to manage the collaborative and automation platforms at Invenergy which include but aren't limited to Microsoft Teams, SharePoint, Microsoft Dynamics 365 CRM, Microsoft Power Automate, Pipefy and UIPath. They are responsible for the development of program roadmaps, daily operational tasks, tracking and executing program backlogs, managing resources, platform governance and standards. They will coordinate the different tasks that must be completed by their team for a project. Tasks may include researching and creating effective methods to collect data, analyzing information, and recommending solutions to a business. The manager motivates his/her team to complete projects efficiently.They will communicate with leaders in different departments in the company to strategize and align goals. They must also manage the roadmap, schedules for future developments, and implement technological improvements to ensure robust collaboration and automation programs. Responsibilities • Develop a comprehensive, coherent and effective collaboration and automation program. • Provide monthly updates to leadership on the current progress and plans for the collaboration and automation programs. • Work closely with the Technology Adoption Manager to measure and improve user adoption of the programs as well as help to develop end-user training programs. • Direct a team of system analysts responsible for the ongoing maintenance, operations, management and development of business applications. • Responsible for managing assigned vendor resources and ensuring the service delivery is meeting the contractual obligations. • Manage a Technical Service Catalog to ensure that it is up to date, supports IT and is useful to the organization. • Provide support for escalated service incidents either by providing standard resolutions and/or knowledge to the IT Service Desk. • Ensure adherence to proper QA, UAT and regression testing for any business application enhancements. • Build and execute an operational plan for managing and monitoring business applications and performance of those applications. • Provide weekly status reports and develop business applications metrics for reporting to leadership and to help manage the team. • Directs a portfolio of applications projects, often serving as the project manager and/or hands-on technical resource. • Partner with other functional IT groups across the organization to ensure alignment of application roadmaps and to facilitate change management process. • Help to facilitate and communicate the weekly change management plan to business application owners and ensure the proper testing of those changes. • Develop and maintain a common repository of systems documents, SOPs, user training documents. Required Qualifications • Bachelor's degree in computer science or related field. • 2+ years managing business application programs and a team of system analysts. • 2+ years project management experience. • 3+ years management a SharePoint Online environment. • 2+ years managing a Dynamics 365 Online environment (or similar CRM application). • Excellent communication and interpersonal skills. • Ability to meet deadlines and manage project delivery. • Strong report-writing and presentation skills. • Critical thinking and problem-solving capabilities. • Understanding the flow of data and business processes. • Demonstrated ability to organize information, manage tasks and projects to support business needs. • Ability to flexibly accept dynamically changing priorities. • Eligible to work in the United States without the need for employer visa sponsorship now or in the future. Preferred Qualifications: • PMP certification. • Experience with automation and workflow technologies, such as Power Automate, Pipefy and UIPath. • Experience with advanced Excel data manipulation. • Data analytics and data visualization tools, such as Power BI. Salary Range $132,500 - 162,000 Benefits Eligible for medical, dental, vision, 401(k), bonus, paid time off, etc. Invenergy LLC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.
Customer Success Account Manager
Microsoft
The Customer Success Account Manager at Microsoft is responsible for driving customer engagement and ensuring successful adoption of Microsoft Cloud solutions. This role involves strategic planning, relationship management, and execution of customer success initiatives.
Job Type
Fulltime role
Skills required
Dynamics
Location
Denver, CO
Salary
No salary information was found.
Date Posted
October 11, 2024
Customer Success Account Manager
Microsoft
The Customer Success Account Manager at Microsoft is responsible for driving customer engagement and ensuring successful adoption of Microsoft Cloud solutions. This role involves strategic planning, relationship management, and execution of customer success initiatives.
Invenergy LLC is seeking a Manager of Business Applications to oversee collaborative and automation platforms, ensuring effective program management and team coordination. The role involves strategic communication with leadership and managing resources to enhance business application performance.