Job description

Responsibilities: • Provide Tier 1 & 2 desktop user support. • Provide support for HUD Baseline desktop and Microsoft Office Suites. • Perform network printer/Multi-Function Device installs, upgrades & problem diagnosis. • Perform LAN Administration for Windows 200x servers. • Install workstation and file server software and hardware - locally and via remote. • Diagnose and resolve LAN configuration problems. • Evaluate and diagnose cabling, software and hardware problems. • Install and support telecommunications hardware. • Basic LAN troubleshooting skills/tools – TCP/IP, Trace-route, NBSTAT, PING, or other duties as assigned. • Email user support. • Data backup and restoration. • Provide technical support for webcast/video teleconferences. • Security patches and software upgrade surge support. • Support technology upgrades – both hardware and software. • Provide problem tracking support (CA Service Center) – end-user desktop/server support. • Perform field office visits. • Perform root cause analysis. • Perform desktop/server decommissioning. • Documentation of standard IT processes and procedures. #J-18808-Ljbffr

Requirements