Job description

JOB DESCRIPTION Job Description Help Desk Technician II / III Graffen: Managed IT Services | Conshohocken, PA Overview: Graffen is a leading IT Consulting and Managed IT provider located in Conshohocken, PA. We are seeking a dedicated and driven Help Desk Engineer II / III to support our growing client base. Our team thrives on providing close and personal service, and we're looking for someone to help us continue to grow and deliver exceptional IT support. Preference will be given to candidates with experience supporting the diverse technologies used in businesses with 30 to 300 employees. Candidates that live in close proximity to Conshohocken will also be given additional preference. This is a full time, salaried position that will allow the candidate to work from home two days per week. Key Responsibilities: • Follow established processes to ensure consistent and high-quality results. • Provide support for Microsoft’s core business applications and other line-of-business software. • Offer assistance with computer hardware, including workstations, servers and printers. • Troubleshoot and resolve issues with network hardware such as WAN/LAN connectivity, switches, routers, firewalls, and wireless access points. • Ensure network security by supporting security solutions. • Assist with the management and support of VoIP systems. • Provide expertise and support for Active Directory, including user management, OUs, GPOs, trust relationships, and more. • Oversee backup and disaster recovery systems. • Provide basic support for VPNs and Remote Desktop Services (RDS). • Monitor system alerts and notifications through an RMM tool, responding to service tickets as needed. • Provide after-hours support on a rotating on-call schedule. • Become the subject matter expert (SME) for assigned technologies and systems. Qualifications: • Strong verbal and written communication skills. • Excellent technical diagnostic and problem-solving abilities. • Capable of multitasking, adapting quickly to change, and responding with a high sense of urgency. • Technical awareness and the ability to appropriately match resources to technical issues. • Familiarity with technical support tools and techniques used in IT services. • Typing skills for quick, accurate entry of service requests and details. Company Description Graffen is a family run company that's been in business since 1963. We provide a Managed IT services, VoIP and Dictation / Speech technologies for our Philadelphia based clients. Over the years, we've created a culture that allows us to support our clients in a consistent and welcome manner. COMPANY DESCRIPTION Graffen is a family run company that's been in business since 1963. We provide a Managed IT services, VoIP and Dictation / Speech technologies for our Philadelphia based clients. Over the years, we've created a culture that allows us to support our clients in a consistent and welcome manner.

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