Job description

Job Description: Insight Global is proud to be an exclusive partner to our local healthcare client looking for a Tier 3 Support Specialist to join their growing company! The ideal candidate will be responsible for handling advanced technical issues that cannot be resolved by Tier 1 and Tier 2 support staff. The candidate will handle advanced technical issues, including troubleshooting Windows OS, using virtualization technologies, and performing network tasks with Cisco Meraki routers, wireless devices, and switches. They’ll also maintain and configure Windows imaging systems. They are responsible for installation, upgrades, troubleshooting, and maintenance of various devices such as computers, tablets, printers, and smartphones. This position requires a "jack of all trades" who is expected to have in-depth experience in their field and act as a senior-level resource for the team, often solving complex server, network, and hardware challenges. This is an onsite role for someone local to the South Shore in Massachusetts who can travel to client locations as needed. The ideal candidate must demonstrate strong communication skills, independent work ability, and broad computer support expertise. This is an exciting opportunity to join a growing, collaborative team! Must Haves: • End to end server installation, configuration, maintenance • Experience installing Windows systems, Active Directory, Cisco/Meraki routers/switches, VPNs, and familiarity with VoIP Telephony systems • This person should have an understanding of scripting using tools like PowerShell, and have experience with PC migrations and server operating systems • Mobility -- a vehicle is a MUST as this individual will travel to and from the various client sites and assist with on-site end user support Able to lift 30-40 pound materials • Understanding and experience with Nutanix AHV virtualization, understanding of MS Azure and AWS Compensation $30/hr to $40/hr Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

Requirements