Job description

VIP IT, Inc. is a dynamic and rapidly growing Managed IT Services Provider (MSP) with a strong presence in Los Angeles and across several states. We are offering an exciting opportunity for a highly skilled Systems Administrator to join our team. This position is designed for a highly technical individual who already has extensive experience in a similar role. If you thrive in challenging environments, are confident in your abilities to lead projects, and can manage escalations with ease, this is the position for you. We're seeking a highly proficient candidate with expert skills in configuring and securing Office 365 environments. The ideal applicant will have in-depth knowledge of Office 365 setup, management, and best practices around it's security features. This hybrid position requires 1-2 days a week in our Glendale, CA office or onsite visits to clients in the surrounding LA area. You will report directly to the Service Desk Manager and have the autonomy to manage and lead your own projects. Responsibilities: • Provide high-level technical support, focusing on Microsoft 365 Tenant Management (security policies, identity and access management, migrations, conditional access). • Act as the escalation point for more complex help desk tickets and technical issues. • Deliver onsite support to customers in Los Angeles, other areas in California, and occasionally out of state. • Lead IT projects from planning through execution and completion. • Administer and manage Microsoft 365 environments with an emphasis on security, compliance, and efficiency. • Monitor and resolve system alerts. • Set up networking equipment (Meraki, SonicWALL, Cisco). • Write and execute PowerShell and batch scripts for our RMM platform, ensuring processes are well-documented. • Document technical support cases thoroughly and maintain open communication with the Service Desk Manager. • Participate in on-call shifts to address emergency issues for managed customers. Technical Skills Required: • Microsoft 365 Tenant Management: Security, identity management, conditional access policies, mail flow rules, and migrations. • Hardware/Software: PC/Mac, MS Office, QuickBooks, Dell Servers/Workstations (Dell/Lenovo/HP). • Networking: Expertise with routers, firewalls, VPN, switches, VLAN, QoS (HP, SonicWall, Cisco, Meraki). • Operating Systems: Windows Server (2008/2012/2016/2019), Windows 10/11. • Backup & Recovery: VEEAM, Synology HyperBackup. • Active Directory: DNS, Group Policies, VPN, Terminal Services, Print Management. • Virtualization: VMWare ESXi, Hyper-V. • Email: Migration, implementation, security (Hosted Exchange/Office 365, G Suite). • Storage: Synology NAS, CLI tools (PowerShell, SSH, TelNet). • Basic Linux knowledge and experience with NAS/SAN. Work Culture: At VIP IT, we foster a collaborative and open work environment where team members are encouraged to lead, contribute, and innovate. We value individual expertise and ensure that your skills are recognized and utilized. Respectful communication and thorough documentation are key to our success, promoting clear workflows and team alignment. Job Type: Full-time Pay: $80,000.00 - $85,000.00 per year Benefits: • 401(k) • Dental insurance • Flexible schedule • Health insurance • Life insurance • Paid time off • Professional development assistance • Vision insurance Compensation Package: • Yearly bonus Schedule: • 8 hour shift • Monday to Friday • On call Work Location: Hybrid remote in Glendale, CA 91203

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