Job description

PROLIM Global Corporation (www.prolim.com) is currently seeking IT Infrastructure Specialist for location Madison, North Carolina or Greensboro, North Carolina, United States for one of our Top clients. Job Description: Network (LAN, WAN and Wireless)· Troubleshooting & admin of Cisco Layer 2 & Layer 3 Routing, Cisco Wireless Networks, Cisco PBX Administration, Cisco standard protocols and Cisco CCNA certification Ability to support IT Cabling, Infrastructure Planning, and Design. Examples of scope work (cable patching, switch config/deploy, port enable/disable, analyze network traffic) TCP/IP, DHCP, Subnetting, VLAN, POE Experience with packet capturing example: Wire Shark· Network maintenance, support and refresh Smart Hands for remote teams & 3rd party vendor management for issue escalation/resolution Data Center (Server Room) Management Site infrastructure knowledge (Power/UPS, HVAC, cabling, etc.) Experience installing and troubleshooting server room hardware components, such as Rack Servers, Fiber, switches, disk drives, memory, etc. Smart Hands for remote teams & 3rd party vendor management for issue escalation/resolution Server Management Must have experience in administering windows server operating systems e.g. Windows Server 2016, monitoring, troubleshooting, parts swaps/repair · DHCP, DNS, Print Server, File Shares, Microsoft SCCM · Smart Hands for remote teams & 3rd party vendor management for issue escalation/resolution Working knowledge/experience supporting Hardware for servers, data backup libraries and SAN/NAS Server, storage and backup systems maintenance, support and refresh: Rackmount, install and configure server hardware Knowledge of Server 2012/2016 Policy and Security Management Critical plant floor hardware support Examples of work include items like MFG support (GALC, AER creation, PTCS, etc.) ANDON and PLC (Programmable Logical Controls) support knowledge First level of support Business and Plant Floor applications, managing escalation of issues to the Subject Matter Experts (SME’s) Excellent troubleshooting (critical thinking), problem solving & root cause analysis skills for Outage & Problem Management Exceptional customer service and ability to work well under pressure e.g. plant down situation, outages, critical plant floor equipment require a 15-minute turnaround time On-call 24x7 availability during non-work hours and ability to work flexible hours and overtime Other Must Have Attributes for Level 3 Ability to lift 50 lbs. and be able to climb ladders and staircases to access IT equipment Ready to travel other client sites/locations within the US to support on a short basis. Strong team worker with professional demeanor and strong ethics Good written and oral communication skills are required Experience with remote control tools and remote support (off-site) Ongoing support of various Manufacturing computer systems Windows Active Directory: Maintenance kiosks, OU configuration, Group Policy Objects Change Management process Associate or bachelor’s degree in computer information systems, Computer Science or related field TMMBC English 50%-100% Competence Nice to Have Essential Skills: Tier 3 (L3) IT Infrastructure engineer comprises a technical team that deals with technical problems. Troubleshooting, configuration, database administration, and repair for server, network, infrastructure, Data Center, email, file shares, and other infrastructure issues. Besides always having the ability to deploy solutions to new problems, a Level 3 tech usually has the most expertise in a company and is the go-to person for solving difficult issues· With years of experience, the L3 experts can manage and resolve almost any problem that requires high expertise. They can also control the infrastructure, cloud, network, and DC level operations. All the high-end administration tasks are secure in their hands, and it is advisable to have at least an L3 level technician as a team leader in every operation. These engineers use requirements and aim to replicate problems to detect the root cause. They have access to the highest technological support for fixing issues or developing new features. Their team mainly consists of chief engineers who designed the product or service Apply online for immediate consideration, please send your updated resume, and contact info via email praful.salunkey@prolim.com About PROLIM Corporation PROLIM is a leading provider of end-to-end IT, PLM and Engineering Services and Solutions for Global 1000 companies. They understand business as much as technology, and help their customers improve their profitability and efficiency by providing high value technology consulting, staffing, and project management outsourcing services. Their IT and PLM consulting offerings include; Advisory, PLM Software/Services, Program Management, Solution Architecture Training/Staffing, Cloud Solutions, Servers/Networking, Infrastructure, ERP Practices and QA Services. Engineering services include Data Translation, CAD/CAM/CAE, Process & Product Engineering, Prototyping, and Testing/Validation within a wide range of markets and industries.

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