Job description

Company Description Established in 1999, what is now known as Bridgehead IT, offers customized, end-to-end technology services that support businesses of all sizes. We’re different because we take a holistic approach to the technology needs of our clients and empower our staff to become leaders in their fields. Our services are engineered to meet the specific objectives of each client. That starts with having the right people, who are experts in their field to develop solutions that support our clients. Our 24/7 operations, leading edge tools, and on-staff team of 75+ expert technicians who are specialists in their field offer scalable resources to meet your business needs. Job Description Position Summary: This High-Level Technician will be responsible for the implementation, configuration, and reliable operation of information systems. They configure and install hardware and implement software solutions. They participate in research and development to continuously improve and keep up with the IT business needs of their organization. The IT System Integrator also actively resolves problems and issues with information systems to limit work disruptions within the company. Key Responsibilities: • Responsible for the installation, implementation, maintenance, configuration, and integrity of information systems for clients. • Provides systems management services, support, and product expertise for the implementation and knowledge transfer of server applications across the enterprise and various customer accounts. • Provides tier 2/3 technical support to clients as integrations are ongoing. • Provides analysis and documentation for system and application integration related problems and implements solutions. • Ensures long-term requirements of systems operations and administration are included in the overall information systems planning of the organization. • Track time and work completed in a ticketing system and project system. • Interact with customers and vendors to gather information and troubleshoot problems. • Communicate and work with other teams, both internal and external, to accomplish a broad spectrum of technical issues and processes. • Be able to understand and implement virtual infrastructure from storage, switch, servers, power requirements and related hypervisor installations. • Implement and design cloud-based virtual infrastructure to include app services, virtual machines, and establish VPN connections back to on-premises infrastructure. • Design and implement disaster recovery and advanced backup solutions. • Scrutinize systems for better solutions and more efficient design. • Performs other related duties as assigned. Qualifications Education and Experience: • 2-3 years’ experience working for a VAR, MSP, or other integrator, preferably • AA/AS Degree in Computer Science, MIS, or related field/equivalent experience preferred • Relevant technical certifications preferred • 3-7 years of experience in IT customer support; knowledge of computer systems administration • Advanced knowledge of information system technologies such as Azure and associated products, VMWare vSphere, Horizon, and vCenter, Hyper V, Windows Server, Linux. • Proficient with all windows based operating systems, SANs, NAS, VLANs, routing, firewalls, advanced use of EDRs and XDR, DNS, SQL, Group Policy and Active Directory. Bonus Qualifications: • Microsoft Azure Solutions Architect Expert Certification. • Certification in Linux Systems Administration. • Certified systems architects Who Would Be Good for This Position? You are a go-getter who does not stop until the job is done and done right. You are one that utilizes all resources at disposal from supervisors and teammates, all the way to technical documents. Working afterhours or weekends does not scare you, you relish it knowing you are doing heavy lifting. You are a driven team player who loves to help others on the team elevate their own skills and knowledge. Troubleshooting a problem is not annoying but just another opportunity to sharpen your own skillset. Being able to shift gears is not hard for you, you are agile, you are nimble. Additional Information Bridgehead IT is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Bridgehead IT are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We do not tolerate discrimination or harassment based on any of the above characteristics.

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