Job description

Responsibilities Troubleshoot & provide L2L3 support to technical problems Work on multiple incidents and projects simultaneously Investigate service interruptions and drive the swift resolution Assist in ensuring the future stability of infrastructure and customer data Create content for technical solutions which contributes to internal knowledge bases and departmental documentation Communicate with cross-functional and inter-department teams including executives and managerial audiences Collaborate with Team members to enhance the customer experience. Provide Technical support to end users in rotational shifts, primarily US shifts. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to View email address on click.appcast.io. com. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: . Microsoft M365 Administration certification(s) Azure AD Administration (desired) • 3 to 5 years experience as an M365 Support Engineer • ITSM (Service Now) & ITSM Ticket Management experience • Admin and Troubleshooting skills on M365, InTune, AzureAD, Defender • Troubleshooting skills to provide L2L3 support on the above technologies Experience using Service Now to manage incidents, problems, and requests M365 Administration experience for large complex organizations including: Identity and Access Management Exchange Online , Teams, SharePoint Online, OneDrive for Business Office 365 Application Intune support and management (MECM) Understanding and working knowledge of Azure AD Microsoft Security Center Defender Working knowledge of Mobile Device Management Insight Global

Requirements