Job description

Position Description The City of Seattle is creating the civic technology foundations that help our community thrive through our One Seattle vision and initiatives. We are seeking candidates for an M365 Administrator (IT Professional C, BU) within Seattle Information Technology (IT), specializing in the Microsoft 365 suite. We are proud that Seattle is a hub of innovation and culture. The City aspires to reflect that spirit in our municipal services. For our Seattle IT team, we play a crucial role in enabling smart, equitable, and responsive services for City employees, Seattle residents, and local businesses. We work to unleash our people and community through technology solutions, infrastructure, and well-executed projects that are secure and resilient. We invest in open access to City information, privacy and responsible technology use, digital access, collaboration, customer service, and strategic planning. We are a leader in local government progress towards responsible AI adoption. These are Seattle’s values in action. Our work is powered by people who share a mission of public good and care about being great in their professional fields together. We foster a culture of collaboration, continuous growth, shared high standards, and a flexible and empowering workplace for all team members. Seattle IT's mission: We put powerful information and tools in the hands of people to unleash brilliance in service to our community. You can see Seattle IT’s direction here: ITStrategicPlan2025-2027.pdf (Download PDF reader). Join us in making Seattle as connected and innovative as the community we serve! Job Responsibilities This position works with the Workplace Productivity Supervisor in Seattle IT in collaboration with fellow Digital Workplace team members, to contribute in building Seattle IT into an outstanding digital service delivery team. Primary responsibilities will be administration and management of the existing Microsoft 365 suite. This role requires advance IT knowledge, including in depth understanding of: Microsoft 365 suite, Microsoft Active Directory Services, Microsoft Windows and Mac operating systems, Microsoft Windows Server operating systems, IT security principals, TCP\IP networking principals, DNS principals, Microsoft PowerShell, Microsoft Graph, and scripting skills. Our goal is to support critical applications handled by the team through architecture design, education and training, operational support, planning and implementation, delivery excellence, high level of customer service, and align with City of Seattle ITSM standards. Other responsibilities include collaboration with other teams and technologies such as data governance (AIP, WIP, DLP), Microsoft 365 identity protection technologies (MFA, RBAC, Conditional Access, etc.), reporting & alerting, identify\write\update system, process, and customer documentation, support and maintain to meet service level expectations, build and continually refine the roadmap for these technologies. Communicate effectively and build strong relationships with Citywide customers on technical and business tasks through technical knowledge, experience, standard methodologies\processes, and recommendations for decision making. Partner with various entities throughout the City on Citywide challenges (Governance, IT Projects, Cloud Adoption, Digital Adoption of M365, etc.) Consult with the City’s various groups on the capabilities and usage of Workplace Productivity & Automation applications. Qualifications NOTE: Equivalent combinations of education, experience, and/or training will be considered for the required qualifications. Required Qualifications • Ability to pass NERC\CJIS certifications which includes an FBI background check. • In-depth technical understanding of core Microsoft 365 suite of desktop applications, cloud services, user administration, PowerShell for Active Directory, PowerShell and MS Graph for Exchange and M365 management and automations. • Experience with mail reputation management with principals (DMARC/DKIM/SPF). • Plan and implement solutions. • Excellent customer service and communicate effectively with the ability to convey technical information to non-technical staff or customers. • Ability to produce high quality work while maintaining schedule commitments, working independently and as part of a collaborative team. • High energy: able to deal with demanding pace and constantly evolving priorities; ability to remain calm under pressure. • Ability to maintain confidentiality, use good judgment and discretion, and interact with diverse workforce within the City and customer base. • Basic project management skills, and ability to use MS Planner or similar tools to help teams visualize project phases and work breakdown structure. • Strong documentation skills. • Demonstrate technical writing ability. • Demonstrated ability providing Technical Support within a sophisticated large organization. • Stay up to date on new features and releases for the M365 platform. • This position serves as the level 2 support for the M365 team and will escalate\involve level 3 support as necessary. Desired Qualifications: • Bachelor's Degree in business, public administration, computer science, Information Technology Management, economics, or a related field. • (At least one of) M365 Fundamentals \ M365 Teamwork Administrator Associate\ M365 Team Administrator Associate \ M365 Messaging Administrator Associate \ M365 Enterprise Administrator Expert Certification. • Experience using Quest Active Roles Services (ARS)\Active Directory native tools for AD User and Group automation and management tasks. • Demonstrated ability leading and/or managing process improvement within sophisticated high change impact projects and providing planning & strategic recommendations for executive management or elected officials. • Able to engage with all levels of an organization, including executive and senior-level staff and front-line staff. • Ability to move easily between leading, supporting, developing, implementing roles. • Ability to implement and deliver on continuous process improvement program in a large, sophisticated environment Additional Information Salary The full salary range for this classification is $46.03 - $69.04 per hour. The targeted salary range for this position has been identified as $53.00 - $58.00 per hour. Why work at the City of Seattle? The City of Seattle recognizes everyone must play a role in ending institutional and structural racism. Our behavior shapes our workplace culture, reflects our personal commitments, and how we fearlessly share our view and encourage others to do the same. We seek employees who will engage in the Race and Social Justice Initiative by working to dismantle racist policies and procedures, unlearn the way things have always been done, and provide fair and accessible processes and services. The City of Seattle offers a comprehensive benefits package including vacation, holiday, and sick leave as well as medical, dental, vision, life and long-term disability insurance for employees and their dependents. More information about employee benefits is available on the City's website at: https://www.seattle.gov/human-resources/benefits/employees-and-covered-family-members/most-employees-plans. Application & Selection Process • A complete online application updated with accurate contact information, and relevant work history going back at least 10 years (or more, if necessary) with all job duties, dates of employment, and reasons for leaving explained clearly. • Completed supplemental questions. • A cover letter (no longer than two (2) pages). Please provide a complete application. Resumes will not be reviewed. Applicants will be screened for competitiveness, completeness, and written communication skills. The most competitive candidates will be invited to participate in one or more interviews. Workplace Environment (Telework Expectation) This position offers the flexibility of a hybrid work schedule. At this time, hybrid telework schedules have a minimum requirement of three days onsite per week. Individual schedules are based on operational needs and agreement between the employee and their supervisor. Background Check This hiring process involves a background check of conviction and arrest records in compliance with Seattle's Fair Chance Employment Ordinance, SMC 14.17. Applicants will be provided an opportunity to explain or correct background information. Who May Apply This position is open to all qualified candidates that meet the minimum qualifications. The City of Seattle values diverse perspectives and life experiences. Applicants will be considered regardless of race, color, creed, national origin, ancestry, sex, marital status, disability, religious or political affiliation, age, sexual orientation, or gender identity. The City encourages people of all backgrounds to apply, including people of color, immigrants, refugees, women, LGBTQ, people with disabilities, veterans, and those with diverse life experience. Union This position is covered by a collective bargaining unit; International Brotherhood of Electrical Workers, Local 77. For information explore Local 77’s website. If you have any questions or require a reasonable accommodation to complete any part of the selection process, please contact Naomi Recania at naomi.recania@seattle.gov.

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