Job description

Job Summary The technical specialist is a senior-level resource with specialized knowledge and experience in a specific technology. The technical specialist has an overall knowledge and understanding of application development and architecture that serves as a strong base for technical expertise in a specific product or program. Demonstrates expertise in conveying technical and functional concepts for a specific technical specialty. Identifies improvements to project standards to achieve high-quality services/ products. Able to identify best practices and standards for the use of the product. Delivers support and design for industry specific applications that require integration with statewide systems or applications. Interacts with executive level business users or technical experts. May function as a niche technical SME. Advanced experience in the required technical subject matter. Proven experience with a technical specialty across large and complex implementations and systems. Qualifications • Extensive hands-on experience with Microsoft 365 services and collaboration tools such as SharePoint, Teams, Exchange Online, Power Platform; information protection, and AvePoint. • Communication: Excellent verbal and written communication skills, with the ability to convey complex technical information to both technical and non-technical audiences. • Proven ability to perform high-level troubleshooting of complex issues; manage incident, problem, configuration, change management processes efficiently • Customer Focus: Strong focus on delivering high-quality products timely and efficiently, consistently meeting or exceeding customer expectations. • Nice to have: Copilot experience

Requirements