Job description

Job Description: Franchise Coach – Systems 📍 Location: Irving, TX Full-time | Monday – Friday 🔹 Responsibilities • Assist the franchise support team and network in ensuring that all company systems are effectively utilized to maximize sales and operations. • Conduct group or one-to-one training with franchisees on role-specific systems as required. • Produce case studies on the effective use of systems to demonstrate value to the network, focusing on process simplification, headcount efficiency, sales maximization, and risk mitigation. • Ensure management information (MI) visibility for franchisees and the support office. • Document and share franchisee best practices on the utilization of systems. • Collaborate with Marketing to identify market intelligence reports that can be used for prospecting and lead generation. • Support reporting requirements for new services introduced to the franchise proposition as part of rollout projects. • Work with franchisees to ensure new starters at branch level receive adequate systems training to perform their role effectively from an IT perspective, and confirm competency upon completion. 🔹 Requirements & Skills • Strong communication and interpersonal skills • Background in training or coaching • High attention to detail • Proficient in Excel and Microsoft Office • Confident with IT systems — able to learn new software quickly and troubleshoot basic issues • Organized and methodical approach • Proven track record of implementing process improvement initiatives • Strong decision-making and problem-solving abilities • Excellent communication skills

Requirements